Marg OTRS

Marg ERP 9+

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OTRS is a comprehensive service management software that helps businesses improve their customer service quality in an efficient manner. With this software, users can quickly channelise and prioritise the received requests from individual customers and get those fulfilled within time. The software also lets customers get a clear overview of how long it will take for companies to resolve their problems by checking on ticket wise statuses. OTRS lets companies’ employees and teams balance their workload and deliver high-quality service on time. It comes with customised templates that can be used to deliver accurate answers in real-time. In addition, the software can also be used to improve self-service support by adding complete and up-to-date FAQs as well as chat functions within integrated video guides. Automated reports generated by the software helps businesses to get a clear overview of monitoring the request processing time and enhance their service quality levels accordingly. Moreover, OTRS also helps to reduce service delivery errors by making sure
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Pricing of Marg ERP-Pharmaceutical Industry Software

Pricing plans

Introduce pricing plans

Simple, transparent pricing that grows with you. Try any plan free for 30 days.

Silver

USD 0.00 /

USD0.00

Perfect for your business requirements and platform usage.

BOOK A DEMO
WHAT YOU WILL GET
  • 10 Concurrent Agents
  • 9:00 AM - 5:00 PM Weekday Support
  • Certified data centers
  • Storage: 50 GB
  • 3 Feature Add-ons
  • Recovery time 8 hours
  • 10 Concurrent Agents
  • 9:00 AM - 5:00 PM Weekday Support
  • Certified data centers
  • Storage: 50 GB
  • 3 Feature Add-ons
  • Recovery time 8 hours

Gold

USD 0.00 /

USD0.00

Perfect for your business requirements and platform usage.

BOOK A DEMO
WHAT YOU WILL GET
  • 50 Concurrent Agents
  • 8:00 AM - 8:00 PM Weekday Support
  • Certified data centers
  • Storage: 400 GB
  • 7 Feature Add-ons
  • Recovery time 6 hours
  • 50 Concurrent Agents
  • 8:00 AM - 8:00 PM Weekday Support
  • Certified data centers
  • Storage: 400 GB
  • 7 Feature Add-ons
  • Recovery time 6 hours

Titanium

USD 0.00 /

USD0.00

Perfect for your business requirements and platform usage.

BOOK A DEMO
WHAT YOU WILL GET
  • 100 Concurrent Agents
  • 24/7/365 Support
  • Certified data centers
  • Storage: 1000 GB
  • 10 Feature Add-ons
  • Recovery time 4 hours
  • 100 Concurrent Agents
  • 24/7/365 Support
  • Certified data centers
  • Storage: 1000 GB
  • 10 Feature Add-ons
  • Recovery time 4 hours

Platinum

USD 0.00 /

USD0.00

Perfect for your business requirements and platform usage.

BOOK A DEMO
WHAT YOU WILL GET
  • 200 Concurrent Agents
  • 24/7/365 Support
  • Certified data centers
  • Storage: 2000 GB
  • Unlimited Feature Add-ons
  • Recovery time 2 hours
  • 200 Concurrent Agents
  • 24/7/365 Support
  • Certified data centers
  • Storage: 2000 GB
  • Unlimited Feature Add-ons
  • Recovery time 2 hours

Key Specification

Other Categories:
Help Desk Software Remote Work Software Knowledge Base Software
Deployment: Cloud Hosted
Customer Support: Phone,Business Hours,Online (Ticket)
Customization: No
Languages Support: English

Who uses OTRS

SMEs
SMEs
Enterprises
Enterprises

Company Details

  • Company Name: OTRS
  • Headquarter: Oberursel,

OTRS Description

Key Features & Specifications

  • Incident Management
  • Social Media Integration
  • Multi-Channel Communication
  • Macros (Templated Responses)
  • Customizable Branding
  • Ticket Management
  • Surveys & Feedback
  • Known Issue Management
  • Knowledge Base
  • Contract (SLA Management)
  • Community Forums
  • Automated Routing
  • Alerts (Escalation)
  • Self Service Portal
  • Live Chat
  • Document Storage

OTRS Video

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OTRS Screenshot 1

User Reviews

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Another site that hides their pricing.

- Lewis

Keka HR Payroll Platform Key Clients

Frequently asked questions

Everything you need to know about discovering, comparing, and choosing the right AI software for your business.

OTRS has 4 plans,

  • Silver USD 0.00
  • Gold USD 0.00
  • Titanium USD 0.00
  • Platinum USD 0.00

OTRS is the Help Desk Software used for the below functionalities.

Top 5 OTRS features

  • Incident Management
  • Social Media Integration
  • Multi-Channel Communication
  • Macros (Templated Responses)
  • Customizable Branding

OTRS provides Phone,Business Hours,Online (Ticket) support.

OTRS is not allowing Free Trial.

OTRS provides Help Guides,Blogs,Video Guides for the software training.

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