Marg Olark

It's simple. There is a low barrier to entry for new users. I wish it could do more in terms of sending content to the user, but it's reliable and it works.

The content we can send is limited. It would be awesome to be able to send photos, GIFs and other content to the user. I also wish the chat bug was a bit smaller and/or we could push it around the screen depending on the page.

Take full advantage of your own tutorials sites. Make bitly links and make shortcuts in Olark for faster chatting.

I like Olark for communicating with users as they use our product live online. The benefit we get is we are able to head off problems before the user has to call or email us for help.

- Olark is great for chatting prospects via instant messaging.

- It is easy to log a chat into the CRM I use with a simple command.

- Transcripts from previous conversations are accessible within the platform.

- If a chat ends before using the command to log it into my CRM, you are unable to push the transcript into your notes easily. In order to log it at that point, you would have to copy and paste it into the CRM which just does not make any sense to me.

- Olark's automatic log out feature is not very convenient. It logs you out after 5 mins of inactivity.

- Olark allows me to communicate with customers easily and quickly.

The design is simple and easy to use, nice integrations with other products and services (like CloudApp and Slack, and easy customization. Great for most businesses and a way to test how effective a live chat feature could benefit your company website. Includes nice reports on how well your conversations with customers went and highlights areas of needed improvement. Olark customer support is great and super responsive.

Lack of customization options and minimal changes can be made by a developers standpoint. "One size fits all" function does not work for every business. We have run into some bug issues with responsiveness and overall function, but hasn't completely disabled use. It would be nice to have a better "team" experience where Olark users can join the same chat and take over the discussion if needed. Transferring the chat doesn't work as well.

Great easy to use product for most businesses. However, it lacks some features that other chat services have. For example, implementing bot features is difficult, customization and design options are extremely limited, and JavaScript can sometimes cause hiccups with your website platform or Olark chat itself.

A quicker and easier way for online customers to get questions answered and to voice concerns. Olark chat has easily boosted sales. We have recently launched a new website and had it not been for this live chat feature, we would not have been able to identify sales-impacting bugs in our site.