Marg NetX

The portal is a great looking interface and the pricing was much better than other products we reviewed.

It took a very long time to get up and running - the level of on boarding support we got was pretty minimal. It seems as though there is a lack of support documentation that other clients would want. We have to ask for upgrades, but when we do they are speedy.

We are resolving an issue with version control and with some clients who have been unable to access documents through box.

The brand portal is nicer than having clients use Box.

Once Dan took over the implementation, things were great and we started learning about the tool and what needed to be done.

Implementation started out really rough. Documentation initially provided was basically a spreadsheet with a couple of data examples with no context.

Certain features seem to be buggy. Sometimes we need to perform tasks twice in order for files to display in the brand portal. Some files didn't seem to appear at all.

Using Flex for the auto tasks is rough. The experience could be much better or move that functionality to the admin portal side and improve the flow there (task order display, scrolling, etc

Having to contact NetX to restart the service. I'm not sure if we are the only ones that routinely need to create new auto tasks but it would be nice to do the restart ourselves.

Spend a lot of time up front thinking about the folder structure and auto tasks you're creating. We have 2 different client bases so looking back it may have been better to create 2 brand portals rather than using access to control what users see.

Our clients couldn't previously access Box to download files.

It's much visually nicer than Box.

I like the look and ease of the brand portal. The layout is easy for consumers to find what they are looking for in professional, clean and neat layout design

The customization on the backend is currently in a spot that makes it difficult to make updates or changes to the assets you are controlling for presentation on the brand portal side. It's not at an efficient level yet, and the documentation is still catching up to a non-technical level for their knowledge base.

Be aware that they expect you to have a more technical background. Our team was small, doing this as a side project, and weren't technical folks - only one of us had software administration background, but never worked with a DAM before. Our ramp up time was significantly delayed by having to learn little things as we went, whereas a more technical background may have understood all the terminology and concepts more quickly. It is NOT an out of the box configuration, where you simply decide folder access and permissions - it requires quite a bit more lift than we expected when we first looked into a tool like this and were comparing them with far more expensive options. We likely might have benefited from hiring a consultant to help.

We needed to be able to not have to email our assets individually, whether they be marketing materials, implementation documents, or other knowledge pieces to our clients. Our current method was not secure or efficient, so this tool allows us to put everything in a one-stop shop for our clients that allows them the ease to get what they need when they need it without overburdening our account managers. We've been able to get our materials straight to our clients in an easy, scalable format.

Great search function. Site is robust, once you know how to use it you can accomplish a lot of cool things and even more in the Flex site. It's intuitive to a point - but not 100% consistently. The site is fast to load and downloads are good too. There's a good admin interface with lots of flexibility given to admins.

Interface, but a lot of that will be fixed in HTML5. Would like to see more control/easier to control on the emails that the system sends.

Keep pushing for Flex and user interface. Making things easy to do.

We use NETX as a repository and to share content. It helps us get assets to a lot of users without much effort.

Functionality and integration capability; logical interface for everyday users.

Like any DAM, it's a steep learning curve for admins.

Centralized access to assets, integration with other databases. Once fully implements, "one touch" processing of assets -- load, describe, and they automatically appear in all resources.