Marg Milldesk

Marg ERP 9+

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Milldesk is a help desk and service management solution designed to enable IT companies and service providers of all sizes to offer high-class customer support to their clients. Users can empower their business in real-time with a variety of essential help desk metrics. The available workflow feature enables enterprises to create, prioritize, and organize multiple business processes in a single place. Moreover, admins can end similar calls at once using the parent link option featured by the software. They can also opt for linking multiple services to their catalog service. Milldesk can be leveraged as a shared service center, enabling users to open up all the business-related problems in a unified location. This allows requests to maintenance staff, IT staff, HRs and other departments. An accurate dashboard offers a detailed overview of the raised tickets and their progress levels. Moreover, features like survey, report management, knowledge base, contract management, email templates, access control, digital signature, API integration, are of great help
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Pricing of Marg ERP-Pharmaceutical Industry Software

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Milldesk

USD 0.00 /

USD0.00

Perfect for your business requirements and platform usage.

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WHAT YOU WILL GET
  • Workflow
  • Parent link
  • Shared Services Center
  • Catalog of services
  • Functional SLA
  • Requester panel
  • Survey
  • Dashboards
  • Themes / Logo
  • Opening tickets by email
  • Management reports
  • Knowledge base
  • Change management
  • Contract management
  • Fast ticket
  • Inventory Agent
  • Scheduled ticket (Scheduling)
  • Importation of requesters via AD integration
  • Tickets forwarding
  • Email Templates
  • Message Board
  • Communications
  • Custom access privileges
  • External access by users
  • Favorite solutions in the service catalog
  • The best Helpdesk

Key Specification

Other Categories:
AI Help Desk Software
Deployment: Cloud Hosted
Customer Support: Business Hours,Online (Ticket)
Customization: No
Languages Support: English

Who uses Milldesk

SMEs
SMEs
Enterprises
Enterprises

Company Details

  • Company Name: Milldesk
  • Headquarter: Joinville,

Milldesk Description

Key Features & Specifications

  • Incident Management
  • Social Media Integration
  • Multi-Channel Communication
  • Macros (Templated Responses)
  • Customizable Branding
  • Ticket Management
  • Surveys & Feedback
  • Known Issue Management
  • Knowledge Base
  • Contract (SLA Management)
  • Community Forums
  • Automated Routing
  • Alerts (Escalation)
  • Self Service Portal
  • Live Chat
  • Document Storage

Milldesk Video

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Frequently asked questions

Everything you need to know about discovering, comparing, and choosing the right AI software for your business.

Milldesk has 1 plans,

  • Milldesk USD 0.00

Milldesk is the AI Help Desk Software used for the below functionalities.

Top 5 Milldesk features

  • Incident Management
  • Social Media Integration
  • Multi-Channel Communication
  • Macros (Templated Responses)
  • Customizable Branding

Milldesk provides Business Hours,Online (Ticket) support.

Milldesk is allowed 0 Days Free Trial.

Milldesk provides Help Guides,Blogs,Video Guides for the software training.

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