Marg Matomo

It would appear to do exactly what I want.

Lack of support.

Installation multiple tries. I finally got it to run, sort of: all it shows is the logo.

I asked 3 questions in the forum, and got no help.

Website analytics.

For new to Piwik the one positive is the platform's similar UX of Google Analytics, so onboarding is fairly quick.

Loading times within the platform are painstakingly slow, especially when selecting larger date ranges. Comparison tools are not readily available, and attribution with secondary dimensions are largely disorganized or not available.

For those considering Piwik, stick to more of the largely adopted web analytics platforms like GA or Adobe.

Site performance across omnichannel campaigns has been the main use of this platform. One of the benefits of reviewing site performance is the ability to view site creative.

Pages and Page Titles reporting provide actionable insights. Using those one can know which pages have high traffic but also high bounce rates. So, those would need content optimization, to increase engagement. The Real-time Map feature is also useful in tracking visitors by geo location. This helps in improving product availability during key holiday periods, when every transaction counts. Dashboard and Overview reporting provides quick snapshot of site performance in terms of traffic, engagement, loyalty and pathing. Operating System, Visitor Browser and Browser Plugins gave an indepth understanding of visitor profile, so site design could be made more responsive based on device resolution and browser type.

Category traffic and conversion reports need custom implementation. No this year to last year metrics comparison feature available. Date Range, Site Search and report export features are not very robust. This results in additional manual efforts, to make reporting more actionable.

This is an open source analytics software, with minimal cost and technical support. So, please keep that in mind while using it. It has all the standard features like visitors, actions, referrers reporting but doesn't have advanced functionality like category conversions or segmentation. It is possible to enhance it but that would mean additional implementation expenses.

Using this tool for mobile site analytics and user experience improvements of mobile optimised site. Initial deployment was quick and inexpensive, which helped in meeting strict holiday timelines which generated significant positive roi for the business. This allowed more budget for site design and content improvements.

The tool is very ease to install and operate.

The tool could not integrate with other applications and the data did not seem as accurate other tools, e.g. WebTrends, Adobe

A good tool for basic web metrics if you do not need any support or need to integrate with other applications.

We were trying to see how many employees were accessing an internal site along with their geographic location.

Very easy to install, boasts the ability to program extra capabilities as addons.

Would like a better interface and shared data from screen to screen.

Being able to monitor multiple sites at a time is saving us a great deal!