Marg MassageBook

Worst experience ever. The system functionality is worthless and the customer service is extremely rude. Wouldn’t recommend to anyone.

I started a free trial of massagebook in February 2019. Then I started getting emails. Lots of emails. They said "Request Received - Please Write Your Response Above the Line". I was confused. I didn't request anything. Were these emails possibly a new customer trying to book a massage? Why then were there no details about the customer or date/time of his requested appointment? I called to ask. Nobody answered. I tried again the next day. Nobody answered. I tried going through the website support. My request for assistance was noted by an autoresponder, but still no response. Then I started getting daily from a guy named Mark. I emailed Mark directly looking for answers. Got an autoresponse. "Mark is unable to respond." It suggested I try calling. I don't think there even is a "Mark." I ended my free trial, and my questions about those emails remain unanswered. I absolutely do not recommend massagebook.

So glad I left MassageBook years ago. The final straw was when they enrolled me in a program to accept payments from clients on my behalf without my consent. They sent an announcement of the "new" program (that I was automatically enrolled in) AFTER they had already taken payment on my behalf. ??????????? The customer support experience associated with that issue was so terrible, I left. Then, I recently (over a year and a half after cancelling) get an email from them saying "we owe you money...here's how to claim it". After requiring me to create a new account with a third-party, sync it with MB, and multiple emails later.... it turns out they DON'T owe me money. ???????????Lot's of red flags with MB....conflict of interest, lack of communication/transparency, lack-luster features, etc. There are so many other, better services to choose from, ya'll. Please do.