Marg Lucidchart

Didn't honour a refund during cooling off period. Customer Service non existent

Lucidchart used to be cool, now it is not anymore. They totally lost focus on how to retain customers. They used to give away 1 free template each month on the free plan, which I used for different drawings. Now all my work is gone, since I can only edit my last 3 templates. How can they suddenly remove this access for their customers? Very sad. Obviously they never heard of the term customer loyalty. For this reason, I highly recommend you to stay away from this company!!

Lucidchart promise 1GByte storage for the entry plan, but if you have been a paying customer for many years, with entry plan, they limit you to 100MByte. W-T-F! Inside the portal they nag you about selling a really expensive plan, and every time you try to save it is no longer usable. It is completely confusing to find or control what takes up storage, they just throw in random numbers and Megabytes here and there. The items you have on your files take up space multiple times, even if the objects are the same and link to images on Lucid charts storage server already. If you delete stuff, you will have to wait 7 days for the bin to empty! Pathetic, who has seen anything like that? Not allowing you to empty the storage bin? Lucidchart used to be very good, but now it is so slow and useless. Storage consumption bar is at 50%, still they say storage is used up every time I try to save anything. It is a scandal to be a user here. All work here may be wasted in the end. It is a total scam, stay away! Use draw.io or any other honest service instead, you are hereby warned. I am completely honest and want to warn all of you about this, I pay alot for the service, still it is useless.. very disappointed.. thank you.

Signed up for Lucidspark & Lucidchart trial. Changed details to carry on with Lucidspark with a monthly payment & stopped trial for Lucidchart. I noticed an unexplained charge on my account (quite a few weeks after I started being charged). Looks like Lucid have reactivated the Lucidchart trial & moved straight to a full annual payment in addition to monthly Lucidspark fee?!? This was not requested or authorised - so I recommend you check bank statements.I logged a ticket with Lucid & even though I received an email, support within my account shows: 'You currently have no open tickets. To open a new ticket, visit support'. So, no idea if they have a support ticket raised or not - request bank chargeback.Update: they have additionally added a monthly charge for Lucidchart - billing systems are a mess & now double charging for same service.

I didn't like that they are using dark patterns. I tried to register, register my Paypal account. They used dark patterns twice in the first minute of usage. Smells like scams...