Marg Lookback

Marg ERP 9+

Lookback is a powerful user research software that helps businesses monitor the usage levels of their own apps and websites. The platform can be used to interview customers situated in different parts of the globe and then gain valuable insights. Apart from scheduling interviews, brands can even send test links to individual users to ask for their opinions. An inbuilt collaborative dashboard helps developers to invite other collaborators and conduct research as per convenience. The platform also promises dedicated participant apps and customisable highlights for individual participants and teams. Lookback also allows private projects where users can control the interview process to secure sensitive information. For large teams working together, a dedicated tag feature makes it easy for developers to point out a detected bug, monitor important insights or highlight a specific timing that other members do not miss out upon.

Pricing of Marg ERP-Pharmaceutical Industry Software

Pricing plans

Introduce pricing plans

Simple, transparent pricing that grows with you. Try any plan free for 30 days.

Team

USD 99.00 //Month

USD0.00

Perfect for your business requirements and platform usage.

BOOK A DEMO
WHAT YOU WILL GET
  • 100 Sessions per year
  • Moderated & Unmoderated
  • Remote & In-Person
  • iOS
  • Android & Desktop
  • Virtual Observation Room
  • Take timestamped notes
  • Collaborate with your team
  • @mention stakeholders
  • Create highlights
  • Export notes
  • Export video files
  • Make projects private
  • Get unlimited storage
  • Access 24/7 Help Center
  • 100 Sessions per year
  • Moderated & Unmoderated
  • Remote & In-Person
  • iOS
  • Android & Desktop
  • Virtual Observation Room
  • Take timestamped notes
  • Collaborate with your team
  • @mention stakeholders
  • Create highl

Insights Hub

USD 229.00 //Month

USD0.00

Perfect for your business requirements and platform usage.

BOOK A DEMO
WHAT YOU WILL GET
  • 300 Sessions per year
  • Moderated & Unmoderated
  • Remote & In-Person
  • iOS
  • Android & Desktop
  • Virtual Observation Room
  • Take timestamped notes
  • Collaborate with your team
  • @mention stakeholders
  • Create highlights
  • Export notes
  • Export video files
  • Make projects private
  • Get unlimited storage
  • Access 24/7 Help Center
  • Get priority Chat Support
  • Security Self-Assess
  • 300 Sessions per year
  • Moderated & Unmoderated
  • Remote & In-Person
  • iOS
  • Android & Desktop
  • Virtual Observation Room
  • Take timestamped notes
  • Collaborate wi

Enterprise

USD 0.00 /

USD0.00

Perfect for your business requirements and platform usage.

BOOK A DEMO
WHAT YOU WILL GET
  • Unlimited Sessions
  • Moderated & Unmoderated
  • Remote & In-Person
  • iOS
  • Android & Desktop
  • Virtual Observation Room
  • Take timestamped notes
  • Collaborate with your team
  • @mention stakeholders
  • Create highlights
  • Export notes
  • Export video files
  • Make projects private
  • Get unlimited storage
  • Access 24/7 Help Center
  • Get priority Chat Support
  • Security Self-Assess
  • Customer Success Manager
  • SAML-based SSO
  • Custom invoicing
  • Invite unlimited Observers
  • Unlimited Sessions
  • Moderated & Unmoderated
  • Remote & In-Person
  • iOS
  • An

Key Specification

Other Categories:
Deployment: Cloud Hosted
Customer Support: Online (Ticket)
Customization: No
Languages Support: English

Who uses Lookback

SMEs
SMEs
Enterprises
Enterprises

Company Details

  • Company Name: Lookback
  • Headquarter: Palo Alto, California United States

Lookback Description

Key Features & Specifications

  • User Research
  • User Journeys
  • Usability Testing
  • Prototyping
  • For Websites
  • For Mobile
  • Animation
  • Unmoderated Testing
  • Screen Activity Recording
  • Heatmaps

Lookback Video

Keka HR Payroll Platform Screenshots

User Reviews

WRITE A REVIEW
quotes

SDK is 3 years old an doesn't work

- Joachim

quotes

Absolutely unreliable. I would not recommend it to anyone.

- Stefan

quotes

What do you like best?

Very easy to use and get going with recording. Videos are centralized and easily accessible. Caption or annotation feature is useful.

What do you dislike?

Videos tend to take a while to upload to the cloud. There's no option to save videos locally, and we've lost videos that weren't able to uploaded properly.

What problems are you solving with the product? What benefits have you realized?

Video recording of user interviews or usability testing.

- User in Retail

quotes

What do you like best?

I really like how I can add notes to the videos and also easily watch the old recordings and rewind/fast forward easily. I like the ease that lookback gives people, I am able to watch a live session from anywhere and also able to go back and refer to old recordings.

What do you dislike?

I really don't like how I cannot close the chat portion when viewing sessions on lookback. I usually use slack to contact the user research moderator instead of using the chat/comment portion. Because I want to make the video screen larger I wish I could close the chat part. I also wish the entire block would be clickable when trying to see old recordings instead of just the text link of the participant. I also wish I didn't have to click twice to join a live session.

Recommendations to others considering the product:

I think Lookback overall is pretty simple to use, but I would definitely tell others to check out other competitors. I think my favorite part of Lookback is really the ease of watching a live session, but the most frustrating part is not being able to minimize the chat portion

What problems are you solving with the product? What benefits have you realized?

Lookback provides the benefits to employees of being able to watch and refer back to old recordings so we can analyze the user feedback later on. It helps us solve how users feel/respond to designs, content, etc. The main benefits I've seen is that employees can see the recordings live from anywhere which is awesome. Business wise, we are usually solving user problems, bringing in participants to see how they would respond, feel, or expect user flows and experiences to be.

- User in Consumer Goods

quotes

What do you like best?

Everything is now stored on the cloud. Instead of having to have an external hard drive.

What do you dislike?

Buggy. Sometimes sound or video cuts out mid session for remote observers.

What problems are you solving with the product? What benefits have you realized?

Stream sessions, record, create clips.

- User in Internet

Keka HR Payroll Platform Key Clients

Frequently asked questions

Everything you need to know about discovering, comparing, and choosing the right AI software for your business.

Lookback has 3 plans,

  • Team USD 99.00 /Month
  • Insights Hub USD 229.00 /Month
  • Enterprise USD 0.00

Lookback is the UX Software used for the below functionalities.

Top 5 Lookback features

  • User Research
  • User Journeys
  • Usability Testing
  • Prototyping
  • For Websites

Lookback provides Online (Ticket) support.

Lookback is allowed 0 Days Free Trial.

Lookback provides Help Guides,Blogs,Video Guides for the software training.

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