Marg Lola

It was much better than what we used before (just one employee booking flights for everyone), but a lot of customization we made that Lola assured us would happen didn't get integrated. For example we were supposed to not even have the option of Basic Economy flights, and that was all that was an option for us

Hello !As an corporate we have already asked for the few features which is missing.1) Even if we continue to make bookings for them, employees can get in touch with lola directly, for any assistance needed. Lola can be contacted either by email, call or live chat. The number to call Lola service team is 617-917-2210, to email that team, 2) concerns raised with them, with regards to the incomplete information provided for the services offered by airlines on the tickets booked. Basic information like baggage information, terminal information, meals, etc is not displayed. To our surprise, this information is not even readily available with Lola's team, if contacted, and even they have to liaise with airline and only then will be able to share information with us. They currently don't support this details, and the team will share feedback with product development team, for any possible enhancements in future. 3) Recent case discussed, wherein a cancellation within an hour of booking was required, whereas since the travel was within 24hrs, Lola's executive wasn't able to confirm, whether the cancellation would be FREE or chargeable. As per the call, cancellation within 24hrs, but at-least 4hrs prior to flight departure should be FREE, whereas the executive we discussed the case via chat, wasn't sure on the same. They will investigate the case with executive to check further more on the same.4) Can book airlines participating in Amadeus GDS only, hence Air India is excluded as they don't support their inventory with Amadeus.

Not Compatible with ChromeWould give you 5 stars if the platform was compatible with Google Chrome. I can only get Lola to work on MS Edge. Which is highly inconvenient. I also wish that within the search field you would only receive approved options.

I don’t like that I get different results if I narrow my search. Also don’t like that discounted airlines and fares aren’t displayed.

Lola is a great platform but definitely still needs some revisions. What I was sold on and what actually is happening are different but not enough for me to give up on it. I can still get cheaper pricing on some travel elsewhere but the convenience of using lola and having all information about at trip in one spot is quickly outweighing the negatives of that. Customer service is very helpful and also takes into account my suggestions on things that could be changed. I look forward to continuing our work together.