Marg LivePerson

We tried to cancel after finding no link or administration area to do this after logging in. Only way to cancel is via chat - and you are locked in for 3 months. They will still bill you for 90 days after putting in your cancellation request. Stay far away!!! What a scam.

This company is full of absolute cowboys. So I spent over an hour trying to get the price to use their chat software through their only way of communicating with them which is not surprisingly live chat. They would not give me any indication of pricing at all. They arrange a demo with me at 11am UK time. I made it so clear, UK time which they agreed. So 11.05 UK time and I get on their chat again finding out where this demo is. To be sold oh no sir the agent meant New York time. Then PROMISED the first person to come in will give me a demo due to the mix up.So... hours go by waiting at the office for this demo. I contact them again to see what is going on and why nobody has contacted me. Then I am told the person who was going to give me has a full schedule which does not include me so I have to wait until MONDAY! 3 days! Fuming to say the least. Wasted so much of my time. This company is an absolute joke. AVOID LIKE THE PLAGUE!

Wow..90 day cancellation fee! our code does not even work on our website anymore and we are still stuck paying...."I apologize but this procedure is standardized for all accounts. I am not able to cancel your account immediately. 90-day cancellation notice, please know that your account will remain active for the next 90 days." That was the nice message i got from my liveperson account managerI don't want to sound like a broken record but stay away from this company....lesson learned

When I contacted LivePerson today to request that they close our account, they told me they had a 90-day cancellation policy. My agency has used them for various clients for over 8 years and I've never heard of this. When I asked to speak to a manager, I was told he was in a meeting. When I asked for the email address or phone number of someone I could speak to about their cancellation policy, I was told they don't give out personal information. When I asked who handled customer satisfaction, they disconnected our chat session. I then forwarded the support team my chat transcription, hoping the sales support I reached wasn't typical of their service. It's been almost 24 hours and I haven't even received an auto-reply that they've received my request. Buyer beware. Today, there are hundreds of live chat services. Many of them do what LivePerson does for a fraction of the cost.

We were with LivePerson for many several years and decided not to use them in January of 2017. After calling them and asking to cancel our account, they said that we could not cancel for ninety days. This is their policy if you can believe that. We agreed to keep going without a fight and took their product off our website in April of 2017. We realized that they were still billing us in August of 2017 and demanded the charges to be reversed and to stop billing us. We were once again told that we must wait ninety days to cancel our account.It is now September of 2017 and we're still being billed $45 a month. This amount is more than their advertised amount on their website. We have gone around and around with them and today we've officially filed a complaint with the Better Business Bureau and our credit card company has reversed the fees. If this happens to you, be sure to reach out to your credit card company and help put a stop to this!!Shame on you Live Person for trapping people into a monthly service if they no longer wish to use you. Shame on you for having hostage policies in place that steal from the pockets of hard working companies. You should be ashamed of yourself for making it difficult for people to leave you.It's quite difficult to find their cancellation policies but you can if you dig around. Here they are - www. liveperson (dot) com (forward slash) policies (forward slash) license-agreementWe hope this changes someone's decision to do business with this company.