Marg Jobber

What do you like best?

What do you dislike?

Like the ideas. But no follow through on there promises

They make a lot of promises that never work like they say they do. Bad sync with quickbooks so lots of double entry.

Routing works bad on all other items payment says 3 days often takes longer bad sync with quickbooks most issues they can't or don't solve after a few days they say issue resolvedLo

The solution offers features like scheduling, invoicing, a client database, quotes and more.

The scheduling module is cumbersome and challenging to use, not very intutive.

look for other options

scheduling and task management.

- Great design

- Friendly support

- Fair pricing

- The way they use "add-ons" instead of forcing features on you (you can turn on certain features and purchase extras if needed.

Invoices are not truly in sync (this is huge!

Any refunds or changes AFTER an invoice has been initially synced to QBO has to be changed by the Jobber Dev team, and even when the Jobber Dev team makes changes to an invoice, those changes aren't synced to QBO.

For this scenario, I urge you to look at a similar program called ServiceCEO. The way the handle invoices and payments is very intuitive.

Can’t apply a negative line item

All discounts get lumped together into one bucket. As a company, I want to track which types of credits and discounts we are giving customers so that we can keep an eye on certain aspects of our business. For example: at the end of each month I want to know how much we lost on damages, and how much we gave away to customers in appointment credits.

Can’t apply a discount until invoice is closed. As a user of the program, when a customer phones in and complains about their service or appointment, I want to be able to go into their next appointment and immediately add the credit to that appointment so I don't forget.

We are able to apply a negative line item in QBO...so what gives?

No partial payments

You can’t attach 2 payments to an invoice. Customers sometimes underpay or overpay their invoices, it is common to need to apply multiple payments to one invoice.

If you do attach partial payment to an invoice, and you add the other payment, there is a balance owing shown on the customers account.

Client cannot prepay or apply a payment before their appointment unless we delete that initial payment and make a new one when we create an invoice.

If you are a smaller service company looking for a simple solution, Jobber is great! But, if you are looking to scale your business to multiple locations with lots of expected growth...take a look around first. Jobber doesn't support multiple locations and their accounting systems leave much to be desired. Until they fix these issues they really only cater to smaller service companies.

- Scheduling multiple team members

I like that jobber is fairly easy to use once you have had it for a while and are bale to work through the software. Essentially becoming more familiar with it. It does allow us to set up the work nicely for the day, week, and month but there are still some short comings of the software.

I dislike that sometimes it is unresponsive to feature requests. If you have a feature that is needed it lets you know that they are not interested in hearing it basically. Simple things like being able to mark all tasks as complete are not available which I feel is something that should be there.

It is not the easiest software's to use. I do feel as if somethings are missing from the software, some of the basics.

We are using this as a customer support tool.