Marg Jira Service Desk
Marg ERP 9+
4.1
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Pricing of Marg ERP-Pharmaceutical Industry Software
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Key Specification
| Other Categories: | |
|---|---|
| Deployment: | Cloud Hosted |
| Customer Support: | Online (Ticket) |
| Customization: | No |
| Languages Support: | English |
Who uses Jira Service Desk
Company Details
- Company Name: Jira Service Desk
- Headquarter: Sydney, New South Wales Australia
Jira Service Desk Description
Key Features & Specifications
- Multivariate Testing
Jira Service Desk Video
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User Reviews
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What do you like best?
Nothing is good on this tool to like, poor performance and hopeless support
What do you dislike?
Everything is so poorly built the features are built for 1960 and dont work for modern day IT
Recommendations to others considering the product:
Please look at he other more nimble and fastITSM tool
What problems are you solving with the product? What benefits have you realized?
IT ticketing issues
What do you like best?
It works most of the time, interfaces somewhat ok with Confluence
What do you dislike?
Does not follow any standard ticketing workflows established by tools such as Remedy or ServiceNow
Recommendations to others considering the product:
Use a dedicated service desk ticking too instead.
What problems are you solving with the product? What benefits have you realized?
Ticketing, CRM, issue escalation, metrics
What do you like best?
Integrates well with JIRA, but broader JIRA users are not permitted to respond to tickets.
What do you dislike?
Non-Service Desk Users lack access as mentioned above. Configuration really requires the Automation for Jira plugin to create adequate rules. Workflow designer and general administration is good for customization but has an inconsistent UI and is unnecessarily complicated. Really, it's complicated. I suspect this is due to Atlassian constantly pushing training courses.
Recommendations to others considering the product:
If using for general support purposes, consider a product with more out of the box features.
What problems are you solving with the product? What benefits have you realized?
Internal and external support management.
What do you like best?
We are already using Jira Software for project and issue management and thought we might look at switching our ticketing system to Jira Service Desk. So the best part would be the integration between Jira products.
What do you dislike?
The monthly pricing was more than we were wanting to spend.
What problems are you solving with the product? What benefits have you realized?
We were looking at alternatives to our current ticketing system and thought Jira Service Desk would be a good tight fit.
What do you like best?
Jira Service Desk is pretty easy to customize for your environment.
What do you dislike?
Jira Service Desk doesn’t appear to have any good asset management integrations. It’s expensive to get AD integration so my users can access the self service portal.
What problems are you solving with the product? What benefits have you realized?
Jira Service Desk allowed me to get a working IT ticketing system rolling fairly quickly.
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Frequently asked questions
Everything you need to know about discovering, comparing, and choosing the right AI software for your business.
Jira Service Desk has 0 plans.
Jira Service Desk is the Service Desk Software used for the below functionalities.
Top 5 Jira Service Desk features
- Multivariate Testing
Jira Service Desk provides Online (Ticket) support.
Jira Service Desk is allowed 0 Days Free Trial.
Jira Service Desk provides Help Guides,Video Guides,Blogs for the software training.
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