Marg IT Glue

PROS & CONS

What are the best aspects of this product?

It does do well as a single spot where you can store just about any kind of information about a client. It offers a way to share and collaborate with clients re: passwords and policies. Security is good as they have mandatory multi-factor authentication. They offer integration with many different vendors and tools to track assets, licenses, ect.

What aspects are problematic or could work better?

Considering this product was raved about by quite a number of people, we were quite disappointed. Thinking of IT Glue I think of the idiom 'jack of all trades, master of none'. IT Glue does a lot, but it doesn't do anything particularly well. While it is functional, we find the software very clunky. Our staff often revert to the old way of tracking info because it is much faster. The password manager functionality, a key feature for us, is terrible. It does not support browser integration on all major browsers, often requires manual input/intervention and the permissions configuration is very confusing. It has a checklist functionality that works well, but pales in comparison to leading checklist software such as Process St.

What features/services would you like to see in future versions of this product?

A password manager that is comparable to leading password managers in the market. Unfortunately, their current product is years behind products like LastPass or Roboform. It needs a speedier user experience. It could also use a fully functional app as the existing one only has basic functionality. Our experience with support and account management has been atrocious so an improvement there, from top down, is needed.

What specific problems in your company were solved by this product?

Based on the marketing we hoped it would provide a seamless way to share information like passwords and policy. It does some of that, but we found the product did not live up to the marketing hype. It does provide a repository, with granular permissions, with which to share data with staff.

Are you a current user of this product?

Yes

PROS & CONS

What are the best aspects of this product?

IT Glue features a smooth UI that can carry all information I need to store. Also, it uses a seamless and fast copy-paste mechanism to secure your passwords, which means your credential information won’t remain vulnerable on the screen for a long time. And it complements password security with a convenient searching function, so you can find any password you need in a moment.

What aspects are problematic or could work better?

Adding better-automated association features to the passkeys would improve this platform drastically. Say, you use a regular password, I wish the item would follow a parent and child pattern, so the child item would automatically change when the parent is updated. I am having some trouble with this because the current linking of parent password to a child item isn’t automated. On another point, I hope the platform won’t require me to open a different tab to set the configuration when I’m already working on something. I notice this problem because I need to open a different tab to make a configuration, then sync it with the item I’m building. Configuration settings are important when building items on the platform, after all.

What specific problems in your company were solved by this product?

IT Glue is a secure and dependable password storage tool for our company. We use this to save essential configurations too.

Are you a current user of this product?

Yes

PROS & CONS

What are the best aspects of this product?

We love to highlight the feature of IT Glue that lets us associate different objects with one another. Yes, many objects are understandably related to certain repositories. However, when you search for a particular object, you’d see some other objects related to it. Here you can see passwords linking to apps, then they in turn links to providers and files, etc.

What aspects are problematic or could work better?

There are features on the UI that suddenly shows, and we cannot find options to toggle them off. For example, we now see the “recent” section along with the “favorites” list.

What specific problems in your company were solved by this product?

IT Glue helps our nationwide team of support in checking and responding to certain issues efficiently. That is even if they do not possess enough knowledge about the nature of the concern.

Are you a current user of this product?

Yes

PROS & CONS

What are the best aspects of this product?

IT Glue is dependable storage for tons of information. This serves as a great solution for keeping our documentation all in one hub. Thus, making such information easy to find and use as references by our technicians.

What aspects are problematic or could work better?

It lacks useful features especially those that support better personalization. Say, it doesn’t support the addition of an image to stored documents through local means. This pushes us to find some other solution for inserting essential images into our docs.

What specific problems in your company were solved by this product?

IT Glue is a reliable solution for combining all our file storages into one hub, as well as for putting all shared files in one spot. It is perfect for storing copies of printed client documentations too. And our technicians can easily find and open the files they need at any given moment.

Are you a current user of this product?

Yes

PROS & CONS

What are the best aspects of this product?

IT Glue is the perfect new option for our company's knowledge base. It has easily made other options obsolete, such as Microsoft Team, Intranet and Network Drive, which are all unsatisfactory because of big issues. IT Glue is really gearing us big time since it has easy to update guides. It is capable of carrying different data as well, such as network information, IP information and password among others. Then, anybody with permission can easily view such information anytime and anywhere. And oh, IT Glue is a system that covers all parts of our knowledge base. It even has panels for administrators and technicians among other staff.

What aspects are problematic or could work better?

The Android app of IT Glue fails miserably. We even experience a hard time when browsing or searching for different documents. That’s why we prefer to use it through the desktop.

What specific problems in your company were solved by this product?

IT Glue helps everyone in our company to stay informed and updated. Say, anybody can easily check passwords, IP addresses and protocols anytime, which is great because such data frequently change from time to time. Employees do not need to inconveniently ask for such details from others now.

Are you a current user of this product?

Yes