Marg IM Creator

This website is by far the most fishy and unresponsive. There is no contact support, you have to chat with them and they get back to you in a couple hours. There is no easy access if you wanted to change your subscription and the ID number sent was fake. They charged $96 out of my account when I specifically spoke with someone to be clear that would not happen again. I never write reviews, ever. However, I hope this one saves someone money.

Don’t fall into the same trap I did. Free for artists! NOT! You have to upgrade in order to hook your site to a domain. While building and maintaining the site was somewhat easy, it has it’s bugs. But the biggest turn off? Rotten customer service. I have received bills for charges I didn’t think should have been made. The reply email they provided does not work and the phone number they provided is a non-working number. After finally finding an email that worked to contact customer support, they have taken many, many days to respond and when they do respond, they don’t answer my questions. They have billed me excessively for the same fees, over and over again. I finally had to cancel my credit card to keep them from charging me. This is the WORST customer service I have ever experienced. Do NOT EVER use this company’s services.

I have a serious issue with the 5-star reviews for this service. Most reviewers give 5 stars with the same boilerplate description of "best website builder ever and great support", and all profiles have weird names with a single review - it seems these "reviewers" created their Trustpilot profile with the sole purpose to review this service with 5 stars and then nothing else.As someone who represents literally thousands of users on this platform I can say with 100% certainty that: The website builder is bad, it does not save changes properly, it is illogical to use, it does not support drag-n-drop, it is slow, extremely buggy and even the simplest actions require many button presses. Their support is irresponsive and takes weeks to respond to the simplest of issues. We have reported software bugs and feature requests that often take months and years to resolve. We are currently in the proces of migrating our users away.

Honestly, our junior programmer, who is still in school, made a new system from scratch that performs better, looks better, and is easier to use than this crap: Our own system responds in milliseconds and take only seconds to publish a website. This system can take 30 seconds between page changes and may take upwards of 5-10 minutes to publish depending on the size of the website.As someone who represents literally thousands of users on this platform I can say with 100% certainty that: The website builder is bad. We have a list of literally 100s of bugs and 100s of enhancement requests. After 5 years none of them have been fixed. This website builder has bad UI and UX; it's illogical to use, it is very slow, extremely buggy and even the simplest actions require many button presses. Their support is irresponsive, take weeks to respond, and when they finally come around to responding, it requires at least half a dozen interactions back and forth, because they cannot even bother to read what the issue is about. We are currently in the proces of migrating our users away to our own platform.

I'm sorry to write but I have no patience with this site builder. Last year I run a website with you that works incorrectly. I can't save changes securely and it updates badly. Each saving is not memorized action steps and long remembers the old settings. In addition, it is very difficult to change the background color. I do not recommend.