Marg Hiver
Marg ERP 9+
4.7
Write Review
Hiver is a delightfully easy-to-use customer service platform that brings together all your communication channels, apps and data so you can provide stellar support to every customer.
Pricing of Marg ERP-Pharmaceutical Industry Software
Pricing plans
Introduce pricing plans
Simple, transparent pricing that grows with you. Try any plan free for 30 days.
FREE
USD 0.00 /user/month
USD0.00
Perfect for your business requirements and platform usage.
BOOK A DEMO- Shared Inboxes
- Team collaboration
- Live chat
- Voice
- Knowledge Base
- Slack Integration
- 24*7 email and live chat support
GROWTH
USD 25.00 /user/month
USD0.00
Perfect for your business requirements and platform usage.
BOOK A DEMO- Everything in Free plus
- Service Level Agreements
- Customer Portal
- Rule-based Automations
- Round-Robin Auto-Assignment
- Automations using Custom Fields
- Conversation Analytics
- Performance Analytics
- CRM
- E-commerce
- Billing and more
PRO
USD 45.00 /user/month
USD0.00
Perfect for your business requirements and platform usage.
BOOK A DEMO- Everything in Growth plus
- CSAT Surveys
- Custom Dashboards
- Load-balanced Round-robin
- Scheduled data exports
- SLA Analytics
ELITE
USD 75.00 /user/month
USD0.00
Perfect for your business requirements and platform usage.
BOOK A DEMO- Everything in Pro plus
- Skill-based Routing
- Custom Objects
- Individual Inbox to Shared Inbox Automation
- HIPAA compliance
- Okta SSO Integration
- Custom build hours
Key Specification
| Other Categories: | |
|---|---|
| Deployment: | Cloud Hosted,Hybrid |
| Customer Support: | Phone,Email,Live Chat,Online (Ticket) |
| Customization: | Yes |
| Languages Support: | English |
Who uses Hiver
Company Details
- Company Name: Hiver
- Headquarter: San Jose, California United States
Hiver Description
Hiver is a delightfully easy-to-use customer service platform that brings together all your communication channels, apps and data so you can provide stellar support to every customer. Hiver enables real-time collaboration across every customer communication channel, powered by AI and automation to resolve issues and help teams work faster. Over 10,000 teams of all shapes and sizes globally - from Flexport to Harvard University, Vacasa and Epic Games - rely on Hiver to deliver exceptional support that wins and retains customers for life.
Key Features & Specifications
- Chat (Messaging)
- Contract (SLA Management)
- Live Chat
- Offline Form
- Knowledge Database
- Help Desk Management
- Service Desk (ITIL ITSM)
- Collaborative inbox for teams
- Saas help desk software
Hiver Video
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User Reviews
WRITE A REVIEW
buggy software, does not sync all the time, have to keep emailing support
What do you like best?
The archiving is good enough. I like being able to see past emails.
What do you dislike?
Very sluggish and cumbersome to use. I wish it was easier.
Recommendations to others considering the product:
I would say look for a different solution.
What problems are you solving with the product? What benefits have you realized?
I am able to see old emails.
What do you like best?
I like the Notes feature. And I like that you can claim an email or assign it to someone else.
What do you dislike?
I wish Notes that tagged one person specifically were somehow pinned to the top of the notes section. I also wish you could have some notes pinned to the top so they don't get lost in the opening/closing of emails.
Recommendations to others considering the product
Make sure all team members are on the same page, and following the same work flow.
What business problems are you solving with the product? What benefits have you realized?
Working together between offices with the same email inbox. It helps spread the workload to other teammembers when used properly.
What do you like best?
The best part is that our entire team can see ''shared' emails, and jump it at any time. No need to CC anyone. We can all just always see the whole thread.
What do you dislike?
Support is slow. The replies are there, but they are rarely able to solve the problems. Usually the bugs get blamed on Google. Or we are asked to recreate it showing video, screenshots, etc. Unfortunately we don't have time to help troubleshoot, all we can do is describe our issues.
What business problems are you solving with the product? What benefits have you realized?
Sharing email is key. It gives clear information across the entire team. We found the 'templates' feature to be helpful as well but we could never really get the formatting to work consistently.
What do you like best?
The shared inbox allows us to respond to customer service inquiries and make sure someone is handling these issues. We assign the emails to a team member and also use the notes to inform one another of needed information. Hiver integrates with Gmail online well and is intuitive to use.
What do you dislike?
Assignments and notes can get lost with a high volume of emails. I would like to see a more visible notification and assignment banner or box. Android app seems to be a bit buggy. Sometimes, emails will not open in the app. I would also like to see more options for specific notifications.
What business problems are you solving with the product? What benefits have you realized?
Hiver helps us respond to customer inquiries and enables our team to keep track of customer service issues.
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Frequently asked questions
Everything you need to know about discovering, comparing, and choosing the right AI software for your business.
Hiver has 4 plans,
- FREE USD 0.00 user/month
- GROWTH USD 25.00 user/month
- PRO USD 45.00 user/month
- ELITE USD 75.00 user/month
Hiver is the Help Desk Software used for the below functionalities.
Top 5 Hiver features
- Chat (Messaging)
- Contract (SLA Management)
- Live Chat
- Offline Form
- Knowledge Database
Hiver provides Phone,Email,Live Chat,Online (Ticket) support.
Hiver is allowed 0 Days Free Trial.
Hiver provides Help Guides,Blogs for the software training.
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