Marg Hightail

I fell for their 'free trial'. They put my account in auto renew, charged me hundreds of dollars even though I didn't use the service after the first day of the 'free trial' and then refused to refund me.

I cancelled my subscription for the file transfer service HIGHTAIL in October 2014 (!) and they are still charging my creditcard despite the fact that HIGHTAIL confirmed the cancellation by e-mail. I now have to go through the process of getting the money back via the credit card company. This is completely unacceptable! I have tried to find an e-mail address on their website, so I could inform them of this - but this seems virtually impossible - I can only find an address for "sales" and one for "support". I will NEVER recommend HIGHTAIL to anyone!

I have done everything I can to cancel this account and I keep getting charged. I am going to file a formal complaint with the California Attorney Generals Office. Maybe that will get their attention.

I have had similar experience to others. I have been trying to cancel my account for two years. The first time they advised my credit card details were not correct and they would not be able to process payment - I had new card with same number but different expiry date. I thought good and advised them I did not want to renew. However they managed to find the new details. The next year I advised them in advance by email I wanted to cancel my account. To make sure they would not take my money, I cancelled my credit card and got a new one - completely different number. When payment was taken out, much to my surprise, I contacted Mastercard and was advised that they(Hightail) can do this. I put in claim to have payment reversed without success. I have since sent a string of emails requesting cancellation - as per the instruction on their website. These are completely ignored. They are obviously very dodgy operators and my advice to any prospective users is to keep well clear of them. They are crooks.

You sign up online with auto-renew, but you can't cancel it. When you finally find the page with the information about canceling you are instructed to email them your request. When you do that you get another email asking for more information (why don't they say what they need on the cancel instructions page). Then when they actually do cancel, the account itself is canceled immediately meaning you lose whatever remaining time you have even though you paid for it.