Marg Helpshift
Marg ERP 9+
4.2
Write Review
Pricing of Marg ERP-Pharmaceutical Industry Software
Pricing plans
Introduce pricing plans
Simple, transparent pricing that grows with you. Try any plan free for 30 days.
- Web & Mobile In-App Messaging
- Web & Mobile In-App Help Center
- Mobile SDK Integration
- Unlimited Help Center Articles and FAQs
- QuickSearch Bot
- Email Support
- Text Messaging (SMS) Support
- Agent Desktop
- Single Sign On (SSO)
- Out-of-Box Analytics and Reporting
- Automated Issue Routing
- Unlimited Agent Seats
- Salesforce and Zendesk Integrations
- Amazon Connect Integration
- External Data and Systems Integration
- 60 API Calls per Minute
- Web & Mobile In-App Messaging
- Web & Mobile In-App Help Center
- Mobile SDK In
- Includes features of Starter plan
- plus
- Customizable Bots
- Visual Bot Builder
- Issue-Routing Queues
- Automated Agent Workload Balancing
- Customizable Reporting
- Team Management
- SLA Management and Automations
- Real-Time Operations
- Analytics APIs
- 300 API Calls per Minute
- FAQ Scheduling
- Includes features of Starter plan
- plus
- Customizable Bots
- Visual Bot Builder
- Issue-Routing Queues
- Automated Agent Workload Balancing
- Customizable Reporting
- Team Management
- SLA Management and Automations
- Real-Time Operatio
Enterprise
USD 0.00 /
USD0.00
Perfect for your business requirements and platform usage.
BOOK A DEMO- Includes features of the Growth plan
- plus
- Intelligent Issue Classification
- Intent-Based Routing
- Named Customer Success
- Manager
- 1
- 500 API Calls Per Minute
- Feedback Bots
- Includes features of the Growth plan
- plus
- Intelligent Issue Classification
- Intent-Based Routing
- Named Customer Success
- Manager
- 1
- 500 API Calls Per Minute
- Feedback Bots
Key Specification
| Other Categories: | |
|---|---|
| Deployment: | Cloud Hosted |
| Customer Support: | Online (Ticket) |
| Customization: | No |
| Languages Support: | English |
Who uses Helpshift
Company Details
- Company Name: Helpshift
- Headquarter: San Francisco, California United States
Helpshift Description
Key Features & Specifications
- Visitor Targeting
- Transfers
- Shortcut Messages
- Persistent Chat
- Offline Form
- Knowledge Database
- Co-Browsing
- Agent Scheduling
- Video Chat
- Call Me Option
- Incident Management
- Social Media Integration
- Multi-Channel Communication
- Macros (Templated Responses)
- Document Storage
- Customizable Branding
- Ticket Management
- Surveys & Feedback
- Known Issue Management
- Knowledge Base
- Contract (SLA Management)
- Automated Routing
- Alerts (Escalation)
- Self Service Portal
- Live Chat
- Community Forums
Helpshift Video
Alternative
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Keka HR Payroll Platform Screenshots
User Reviews
WRITE A REVIEW
What do you like best?
Best: Bot capability, Async ability, fairly easy agility in terms of queue building and app implementation
What do you dislike?
Worst: Reporting is terrible. How do you run productivity on just resolution? I need to see every email "sent." If all I see is 8 solved emails, but then manually go in and see that there were 45 actual messages sent, that 8 solved means nothing. Fix the reporting and labeling. Need to be more agile.
Recommendations to others considering the product:
Demand reporting
What problems are you solving with the product? What benefits have you realized?
It was an email solution for us but unfortunately, compounded a lot of our issues due to not being able to understand the true size of our queue due to lack of real customer service metrics--very basic CS 101 metrics.
What do you like best?
It is nice to be able to create automated bots as well as route to employees.
What do you dislike?
The process for setting up bots is convoluted and requires lots of tedious work along the workflow whenever a bot needs to be edited.
What problems are you solving with the product? What benefits have you realized?
We were trying to use the automated bots to reduce the workload of our customer service agents by having the bot handle routine questions.
What do you like best?
simple and easy to learn especially when onboarding
What do you dislike?
lack of other tools.....................
What business problems are you solving with the product? What benefits have you realized?
support tickets
What do you like best?
The interface is very pleasing in the eye
What do you dislike?
It keeps on getting disconnected if I left the computer for 3 minutes and have to refresh everything all over again. Plus, I can't download or tickets by agents in an effective way. Too many 'animations' that slow down workdone.
Recommendations to others considering the product
Nope, won't recommend.
What business problems are you solving with the product? What benefits have you realized?
The migration is done due to a business decision. But to be honest, I love Zendesk very very much. Clean, straight to the point and fast.
What do you like best?
Easy to use and navigate through, user friendly
What do you dislike?
No spellchecker or grammar help, can't undo
What business problems are you solving with the product? What benefits have you realized?
Replying to customer feedback
Keka HR Payroll Platform Key Clients
Frequently asked questions
Everything you need to know about discovering, comparing, and choosing the right AI software for your business.
Helpshift has 3 plans,
- Starter USD 0.00
- Growth USD 0.00
- Enterprise USD 0.00
Helpshift is the AI Live Chat Software used for the below functionalities.
Top 5 Helpshift features
- Visitor Targeting
- Transfers
- Shortcut Messages
- Persistent Chat
- Offline Form
Helpshift provides Online (Ticket) support.
Helpshift is not allowing Free Trial.
Helpshift provides Help Guides,Blogs,Video Guides for the software training.
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