Marg HelpRealm

Marg ERP 9+

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HelpRealm is a customer support system that allows users to create support requests using a personal workspace contact form. The form allows for textual content and attachments to be included in the request. The system creates a smooth communication platform for small teams and freelancers by widely managing groups, agents, and other system settings while keeping users notified of ticket events via email. This platform supports features like unlimited tickets/agents/groups, various ticket types/statuses/priorities, different agent roles, routes tickets through groups, customizes ticket contact form, personal FAQ for customers, Gravatar support, Multilanguage ready, and more. The software offers protection modules against XSS, SQL injection, CSRF, and spam. It also provides users with a customer view that helps them to see how the visitors’ ticketing pages would look like. A customer can either get to see a form for raising tickets, or may also access a personal page wherein all their ticket information and conversion details would
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Key Specification

Other Categories:
AI Help Desk Software AI Help Desk Software For Free
Deployment: Cloud Hosted
Customer Support: Online (Ticket)
Customization: No
Languages Support: English

Who uses HelpRealm

Personal
Personal
SMEs
SMEs

Company Details

  • Company Name: HelpRealm
  • Headquarter: NA,

HelpRealm Description

Key Features & Specifications

  • Incident Management
  • Social Media Integration
  • Multi-Channel Communication
  • Macros (Templated Responses)
  • Customizable Branding
  • Ticket Management
  • Surveys & Feedback
  • Known Issue Management
  • Knowledge Base
  • Contract (SLA Management)
  • Community Forums
  • Automated Routing
  • Alerts (Escalation)
  • Self Service Portal
  • Live Chat
  • Document Storage

HelpRealm Video

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Frequently asked questions

Everything you need to know about discovering, comparing, and choosing the right AI software for your business.

HelpRealm has 0 plans.

HelpRealm is the AI Help Desk Software used for the below functionalities.

Top 5 HelpRealm features

  • Incident Management
  • Social Media Integration
  • Multi-Channel Communication
  • Macros (Templated Responses)
  • Customizable Branding

HelpRealm provides Online (Ticket) support.

HelpRealm is not allowing Free Trial.

HelpRealm provides Help Guides,Blogs for the software training.

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