Marg Helprace
Marg ERP 9+
4.3
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Pricing of Marg ERP-Pharmaceutical Industry Software
Pricing plans
Introduce pricing plans
Simple, transparent pricing that grows with you. Try any plan free for 30 days.
Tickets
USD 10.00 //User/Month
USD9.00 /User/Month
Perfect for your business requirements and platform usage.
BOOK A DEMO- Unlimited Mailboxes
- Domain Mapping
- Custom Domain SSL
- Adaptive Smart Search
- Drafts
- Feedback Widget
- User Profiles
- Single Sign-On
- Developer API
- Webhooks
- Saved Replies
- Macros
- Agent Collision
- Unlimited Mailboxes
- Domain Mapping
- Custom Domain SSL
- Adaptive Smart Search
- Drafts
- Feedback Widget
- User Profiles
- Single Sign-On
- Developer API
- Webhooks
- Saved Replies
- Macros
- Agent Collision
Community
USD 10.00 //User/Month
USD9.00 /User/Month
Perfect for your business requirements and platform usage.
BOOK A DEMO- Unlimited Articles & Storage
- Domain Mapping
- Custom Domain SSL
- Adaptive Smart Search
- Drafts
- Feedback Widget
- User Profiles
- Single Sign-On
- Developer API
- Webhooks
- Self-Service Portal
- User Feedback
- Instant Answers
- Crowd Help
- Unlimited Articles & Storage
- Domain Mapping
- Custom Domain SSL
- Adaptive Smart Search
- Drafts
- Feedback Widget
- User Profiles
- Single Sign-On
- Developer API
- Webhooks
- Self-Service Portal
- User Feedback
- Instant Answers
- Crowd Help
Docs
USD 10.00 //Month
USD9.00 /Month
Perfect for your business requirements and platform usage.
BOOK A DEMO- Unlimited Articles & Storage
- Domain Mapping
- Custom Domain SSL
- Adaptive Smart Search
- Drafts
- Feedback Widget
- User Profiles
- Single Sign-On
- Developer API
- Webhooks
- Internal & Public Docs
- Self-Service Portal
- User Feedback
- Unlimited Articles & Storage
- Domain Mapping
- Custom Domain SSL
- Adaptive Smart Search
- Drafts
- Feedback Widget
- User Profiles
- Single Sign-On
- Developer API
- Webhooks
- Internal & Public Docs
- Self-Service Portal
- User Feedback
Self-Service
USD 20.00 //Month
USD18.00 /Month
Perfect for your business requirements and platform usage.
BOOK A DEMO- Unlimited Articles & Storage
- Domain Mapping
- Custom Domain SSL
- Self-Service Portal
- Instant Answers
- Agent Collision
- Adaptive Smart Search
- User Profiles
- Drafts
- Feedback Widget
- Single Sign-On
- Developer API
- Webhooks
- User Portal Customization
- Multiple Product Support
- Internal & Public Docs
- Article Usefulness Rating
- Moderation
- Customizable Voting
- Mark Best Replies
- Public & Private Communities
- Crowd Help
- User Feedback
- Unlimited Articles & Storage
- Domain Mapping
- Custom Domain SSL
- Self-Service Portal
- Inst
Helpdesk
USD 20.00 //Month
USD18.00 /Month
Perfect for your business requirements and platform usage.
BOOK A DEMO- Unlimited Mailboxes
- Domain Mapping
- Custom Domain SSL
- Self-Service Portal
- Instant Answers
- Agent Collision
- Adaptive Smart Search
- User Profiles
- Drafts
- Feedback Widget
- Single Sign-On
- Developer API
- Webhooks
- User Portal Customization
- Multiple Product Support
- Internal & Public Docs
- Article Usefulness Rating
- Moderation
- Saved Replies
- Macros
- Workflows
- Satisfaction Rating
- Reports
- SLA
- Custom Fields
- Unlimited Mailboxes
- Domain Mapping
- Custom Domain SSL
- Self-Service Portal
- Instant Answers
- Agent Collision
- Adapt
Complete
USD 30.00 //Month
USD27.00 /Month
Perfect for your business requirements and platform usage.
BOOK A DEMO- Unlimited Mailboxes
- Domain Mapping
- Custom Domain SSL
- Self-Service Portal
- Instant Answers
- Agent Collision
- Adaptive Smart Search
- User Profiles
- Drafts
- Feedback Widget
- Single Sign-On
- Developer API
- Webhooks
- User Portal Customization
- Multiple Product Support
- Internal & Public Docs
- Article Usefulness Rating
- Moderation
- Saved Replies
- Macros
- Workflows
- Satisfaction Rating
- Reports
- SLA
- Custom Fields
- Customizable Voting
- Mark Best Replies
- Public & Private Communities
- Crowd Help
- User Feedback
- Teams
- Ticket Restr
Key Specification
| Other Categories: | |
|---|---|
| Deployment: | Cloud Hosted |
| Customer Support: | Business Hours,Online (Ticket) |
| Customization: | No |
| Languages Support: | English |
Who uses Helprace
Company Details
- Company Name: Helprace
- Headquarter: Tampa, Florida United States
Helprace Description
Key Features & Specifications
- Incident Management
- Social Media Integration
- Multi-Channel Communication
- Macros (Templated Responses)
- Customizable Branding
- Ticket Management
- Surveys & Feedback
- Known Issue Management
- Knowledge Base
- Contract (SLA Management)
- Community Forums
- Automated Routing
- Alerts (Escalation)
- Self Service Portal
- Live Chat
- Document Storage
Helprace Video
Alternative
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User Reviews
WRITE A REVIEW
The ticketing system is quite solid and it’s far ahead of email that most small businesses are used to. The selling point however is the community and the four-category feedback portal. Users can ask a question, report a problem, give praise and all of that is transcribed directly into the admin panel. It’s a great feature and I wish more helpdesk software had adopted this.I wish there were slightly better reporting but other than that it fits the bill quite nicely as far as my needs go as a small business. Perhaps later down the road I’d like to see a dashboard and time tracking for tickets.Since Helprace is cloud-based, it's a easy for small businesses to grow with. I would advise that whoever is considering Helprace first determine whether they want a certain level of interaction with their end user as it's a great all-rounder in that department.
PROS & CONS
What are the best aspects of this product?
easy to implement and easy for customers to access
What aspects are problematic or could work better?
integration with email platforms
What features/services would you like to see in future versions of this product?
nothing in particular, has all the basic features
What specific problems in your company were solved by this product?
customer support and feedback as well as product dev
Are you a current user of this product?
Yes
PROS & CONS
What are the best aspects of this product?
easy to implement and easy for customers to access
What aspects are problematic or could work better?
integration with email platforms
What features/services would you like to see in future versions of this product?
nothing in particular, has all the basic features
What specific problems in your company were solved by this product?
customer support and feedback as well as product dev
Are you a current user of this product?
Yes
We use Helprace complete help desk solution with ticketing, community and KB. Plenty of features, user-friendly UI. Everything is perfect and we are just waiting for several personal features to be released for us.
Keka HR Payroll Platform Key Clients
Frequently asked questions
Everything you need to know about discovering, comparing, and choosing the right AI software for your business.
Helprace has 6 plans,
- Tickets USD 10.00 /User/Month
- Community USD 10.00 /User/Month
- Docs USD 10.00 /Month
- Self-Service USD 20.00 /Month
- Helpdesk USD 20.00 /Month
- Complete USD 30.00 /Month
Helprace is the Help Desk Software used for the below functionalities.
Top 5 Helprace features
- Incident Management
- Social Media Integration
- Multi-Channel Communication
- Macros (Templated Responses)
- Customizable Branding
Helprace provides Business Hours,Online (Ticket) support.
Helprace is allowed 0 Days Free Trial.
Helprace provides Help Guides,Blogs,Video Guides for the software training.
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