Marg HelpDesk
Marg ERP 9+
4.5
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Pricing of Marg ERP-Pharmaceutical Industry Software
Pricing plans
Introduce pricing plans
Simple, transparent pricing that grows with you. Try any plan free for 30 days.
Team
USD 34.00 //User/Month
USD0.00
Perfect for your business requirements and platform usage.
BOOK A DEMO- Multiple mailboxes
- Reply address assigned to Team
- Multiple email templates
- Automated assignment
- Collision detection
- Screen recording
- Automated workflows: Unlimited
- Private notes
- Email delivery tracking
- Agent signatures
- Canned responses
- Agent rating
- Customer details
- Custom fields
- Tagging
- File sharing
- Contact form: Unlimited
- Mentioning
- Followers
- Priorities
- Ticket merging
- Customization Custom domains Customizable views Customizable rating message Customizable automatic reply Customizable email temp
Enterprise
USD 0.00 /
USD0.00
Perfect for your business requirements and platform usage.
BOOK A DEMO- Includes features of Team plan
- plus
- Security Audit log Security assistance
- Audit log
- Security assistance
- Product training
- Software engineer support
- Legal assistance
- Yearly PO & invoicing
- Key Account Manager
- Includes features of Team plan
- plus
- Security Audit log Security assistance
- Audit log
- Security assistance
- Product training
- Software engineer support
- Legal assistance
- Yearly PO & invoicing
- Key Account Manager
- Audit log
- Security assistance
Key Specification
| Other Categories: | |
|---|---|
| Deployment: | Cloud Hosted |
| Customer Support: | Phone,Online (Ticket) |
| Customization: | No |
| Languages Support: | English |
Who uses HelpDesk
Company Details
- Company Name: HelpDesk
- Headquarter: Lower Silesia,
HelpDesk Description
Key Features & Specifications
- Incident Management
- Social Media Integration
- Multi-Channel Communication
- Macros (Templated Responses)
- Customizable Branding
- Ticket Management
- Surveys & Feedback
- Known Issue Management
- Knowledge Base
- Contract (SLA Management)
- Community Forums
- Automated Routing
- Alerts (Escalation)
- Self Service Portal
- Live Chat
- Document Storage
HelpDesk Video
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User Reviews
WRITE A REVIEW
Horrible company, they have shut down our account without a notice, no refund and no explanation.I had to chase them for days just to get a response, they still didn't refund me and said that they are allowed to shut an account without any notice. They don't care about their customer. The irony is that they make customer service software.AVOID at all costs. I would literally use ANY tool besides theirs.Regarding their software - its OK. Basically a generic customer support tool. No API or any special integration. They miss a lot of features which i wont list (not interested in helping them out). Any other help desk will be better than them.Again, avoid.
What do you like best?
What I like about HelpDesk is that it allows you to create teams of service agents that can be assigned different tasks, however, absolutely everything is kept in one place. I can also say that the user experience impressed me, because the page is incredibly fast to load all its features. In addition, you can configure the application so that all tickets arrive first to your email to notify you.
What do you dislike?
HelpDesk has a high cost per agent, you can only save if you purchase annual plans, since when you select monthly plans they increase considerably.
Recommendations to others considering the product:
HelpDesk is a service that does not need an expert for configuration, its platform is very stable, its interface is friendly, but it is really expensive. I recommend that you purchase this software with annual plans to save money.
What problems are you solving with the product? What benefits have you realized?
In the organization where I work it was necessary to implement a platform that would allow us access and visibility to meet customer requirements. HelpDesk has helped us automate common responses and that we focus on really urgent tickets to improve our efficiency.
What do you like best?
What I like about HelpDesk is that it allows you to create teams of service agents that can be assigned different tasks, however, absolutely everything is kept in one place. I can also say that the user experience impressed me, because the page is incredibly fast to load all its features. In addition, you can configure the application so that all tickets arrive first to your email to notify you.
What do you dislike?
HelpDesk has a high cost per agent, you can only save if you purchase annual plans, since when you select monthly plans they increase considerably.
Recommendations to others considering the product:
HelpDesk is a service that does not need an expert for configuration, its platform is very stable, its interface is friendly, but it is really expensive. I recommend that you purchase this software with annual plans to save money.
What problems are you solving with the product? What benefits have you realized?
In the organization where I work it was necessary to implement a platform that would allow us access and visibility to meet customer requirements. HelpDesk has helped us automate common responses and that we focus on really urgent tickets to improve our efficiency.
What do you like best?
This Helpdesk system is very easy to use. User interface is very intuitive. Conversation history is embedded in the ticket detail make it easier to keep track.
What do you dislike?
Doesn't show tags on the ticket listing page.
Recommendations to others considering the product:
Easy and simple enough for a helpdesk system
What problems are you solving with the product? What benefits have you realized?
Improve our customer support with customer. Help customer support agents communicate effectively with customers.
What do you like best?
HelpDesk is one of the most amazing software i have used in our company. i like the HelpDesk so much because it offers the following
quality customer support
easy to set up and use
provides good case management
and also has very beautiful features.
What do you dislike?
Although i have been using this beautiful software, so far the only thing that should be improved is the functionality. something needs to be done to make it more user friendly.
Recommendations to others considering the product:
HelpDesk is a great tool for offering quality services to your customers. many thanks to the team that build the software.
What problems are you solving with the product? What benefits have you realized?
It has help our company in reaching out to many our our customers effectively through social monitoring . we have been able to attend to all our customers through the support of the HelpDesk.
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Frequently asked questions
Everything you need to know about discovering, comparing, and choosing the right AI software for your business.
HelpDesk has 2 plans,
- Team USD 34.00 /User/Month
- Enterprise USD 0.00
HelpDesk is the Help Desk Software used for the below functionalities.
Top 5 HelpDesk features
- Incident Management
- Social Media Integration
- Multi-Channel Communication
- Macros (Templated Responses)
- Customizable Branding
HelpDesk provides Phone,Online (Ticket) support.
HelpDesk is allowed 0 Days Free Trial.
HelpDesk provides Help Guides,Video Guides,Blogs for the software training.
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