Marg HappyFox
Marg ERP 9+
4.6
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Pricing of Marg ERP-Pharmaceutical Industry Software
Pricing plans
Introduce pricing plans
Simple, transparent pricing that grows with you. Try any plan free for 30 days.
Mighty (Agent-Based)
USD 39.00 //Month
USD0.00
Perfect for your business requirements and platform usage.
BOOK A DEMO- $29 per Agent per Month billed Yearly ($1740 per Year)
- $39 per Agent per Month billed Monthly ($2340 per Year)
- $26 per Agent per Month billed 2 Years ($1560 per Year)
- $27 per Agent per Month billed 3 Years ($1620 per Year)
- Omnichannel Ticket Creation
- SLA Management
- Knowledge Base
- SSO (GSuite/SAML/Azure)
- SSL Certificate Hosting
- Migration Assistance
- $29 per Agent per Month billed Yearly ($1740 per Year)
- $39 per Agent per Month billed Monthly ($2340 per Year)
- $26 per Agent per Month billed 2 Years
Fantastic (Agent-Based)
USD 59.00 //Month
USD0.00
Perfect for your business requirements and platform usage.
BOOK A DEMO- $59 per Agent per Month billed Yearly ($3540 per Year)
- $49 per Agent per Month billed Monthly ($2940 per Year)
- $39 per Agent per Month billed 2 Years ($2340 per Year)
- $41 per Agent per Month billed 3 Years ($2460 per Year)
- Includes features of Mighty plan
- plus
- Multi-brand Helpdesk
- SLA Breach Notification
- Custom Ticket Queues
- 24/7 Email Support
- Optional EU Data Center
- $59 per Agent per Month billed Yearly ($3540 per Year)
- $49 per Agent per Month billed Monthly ($2940 per Year)
- $39 per Agent per
Enterprise (Agent-Based)
USD 79.00 //Month
USD0.00
Perfect for your business requirements and platform usage.
BOOK A DEMO- $69 per Agent per Month billed Yearly ($4140 per Year)
- $79 per Agent per Month billed Monthly ($4740 per Year)
- $52 per Agent per Month billed 2 Years ($3120 per Year)
- $55 per Agent per Month billed 3 Years ($3300 per Year)
- Includes features of Fantastic plan
- plus
- Proactive Agent Collision
- Task Management
- Asset Management
- 24/7 Email/Chat Support
- Uptime SLA
- $69 per Agent per Month billed Yearly ($4140 per Year)
- $79 per Agent per Month billed Monthly ($4740 per Year)
- $52 per Agent per Month billed
Enterprise Plus (Agent-Based)
USD 99.00 //Month
USD0.00
Perfect for your business requirements and platform usage.
BOOK A DEMO- $89 per Agent per Month billed Yearly ($5340 per Year)
- $99 per Agent per Month billed Monthly ($5940 per Year)
- $64 per Agent per Month billed 2 Years ($3840 per Year)
- $69 per Agent per Month billed 3 Years ($4140 per Year)
- Includes features of Enterprise plan
- plus
- Agent Scripting
- 2 TB Attachment Store
- All-time Reporting History
- 24/7 Email/Chat/Phone Support
- Customer Success Manager
- $89 per Agent per Month billed Yearly ($5340 per Year)
- $99 per Agent per Month billed Monthly ($5940 per Year)
- $64
Starter (Unlimited Agents)
USD 1.00 //Month
USD0.00
Perfect for your business requirements and platform usage.
BOOK A DEMO- $1499 per Month ($17
- 988 per Year)
- $1149 per Month billed 2 Years ($13
- 752 per Year)
- $1299 per Month billed 3 Years ($15
- 588 per Year)
- Unlimited Agents
- 10
- 000 Tickets / Year
- 10 Custom Fields
- $1499 per Month ($17
- 988 per Year)
- $1149 per Month billed 2 Years ($13
- 752 per Year)
- $1299 per Month billed 3 Years ($15
- 588 per Year)
- Unlimited Agents
- 10
- 000 Tickets / Year
- 10 Custom Fields
Growth (Unlimited Agents)
USD 1.00 //Month
USD0.00
Perfect for your business requirements and platform usage.
BOOK A DEMO- $1999 per Month ($23
- 988 per Year)
- $1599 per Month billed 2 Years ($19
- 188 per Year)
- $1729 per Month billed 3 Years ($20
- 748 per Year)
- Unlimited Agents
- 20
- 000 Tickets / Year
- 20 Custom Fields
- $1999 per Month ($23
- 988 per Year)
- $1599 per Month billed 2 Years ($19
- 188 per Year)
- $1729 per Month billed 3 Years ($20
- 748 per Year)
- Unlimited Agents
- 20
- 000 Tickets / Year
- 20 Custom Fields
Scale (Unlimited Agents)
USD 2.00 //Month
USD0.00
Perfect for your business requirements and platform usage.
BOOK A DEMO- $2999 per Month ($35
- 988 per Year)
- $2399 per Month billed 2 Years ($28
- 788 per Year)
- $2609 per Month billed 3 Years ($31
- 308 per Year)
- Unlimited Agents
- 100
- 000 Tickets / Year
- 100 Custom Fields
- $2999 per Month ($35
- 988 per Year)
- $2399 per Month billed 2 Years ($28
- 788 per Year)
- $2609 per Month billed 3 Years ($31
- 308 per Year)
- Unlimited Agents
- 100
- 000 Tickets / Year
- 100 Custom Fields
Scale Plus (Unlimited Agents)
USD 4.00 //Month
USD0.00
Perfect for your business requirements and platform usage.
BOOK A DEMO- $4999 per Month ($59
- 988 per Year)
- $3999 per Month billed 2 Years ($47
- 988 per Year)
- $4329 per Month billed 3 Years ($51
- 948 per Year)
- Unlimited Agents
- 250
- 000 Tickets / Year
- 200 Custom Fields
- $4999 per Month ($59
- 988 per Year)
- $3999 per Month billed 2 Years ($47
- 988 per Year)
- $4329 per Month billed 3 Years ($51
- 948 per Year)
- Unlimited Agents
- 250
- 000 Tickets / Year
- 200 Custom Fields
Key Specification
| Other Categories: | |
|---|---|
| Deployment: | Cloud Hosted |
| Customer Support: | Phone,Online (Ticket) |
| Customization: | No |
| Languages Support: | English |
Who uses HappyFox
Company Details
- Company Name: HappyFox
- Headquarter: Irvine, California United States
HappyFox Description
Key Features & Specifications
- 360-degree Customer view
- Data Enrichment
- Data Orchestration
- Data Source
- Hyper Targeting
- GDPR Compliance
- Data Cleansing
- Email Marketing
- Landing Pages
- Incident Management
- Social Media Integration
- Multi-Channel Communication
- Macros (Templated Responses)
- Customizable Branding
- Ticket Management
- Surveys & Feedback
- Known Issue Management
- Knowledge Base
- Contract (SLA Management)
- Community Forums
- Automated Routing
- Alerts (Escalation)
- Self Service Portal
- Live Chat
- Document Storage
HappyFox Video
Alternative
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User Reviews
WRITE A REVIEW
PROS & CONS
What are the best aspects of this product?
We are currently using Zendesk and wanted to import all of our tickets to Zendesk.
When I spoke to our account representative prior to signing up with HappyFox she assured us that there would be no cost for ticket importation and that any HF tech would be able to assist us. Once we subscribed to HF we found out that the regular cost to import our tickets would be around $1000 so, we asked if we could import the tickets ourselves since on the HF website it says we could download an "import tool". After searching high and low on the HF dashboard and website we could not locate the import setup file so we called in and later found out there is no such thing. HappyFox does not offer an import tool download even though their website clearly states it is available here: https://www.happyfox.com/switch-from-zendesk/
What aspects are problematic or could work better?
We had such a lack of response from our account representative once we subscribed to the service and when we called into their support line and tried getting assistance from their techs to import our tickets they were all very unwilling to assist and their was a major lack of support.
Long story short, at first HF was very responsive and willing to help with anything we needed although, once we subscribed with HF we noticed a profound lack of support. We spent over 2 months trying to make things work with HF but in the end they failed to deliver the basic necessities our company required.
HF also refused to refund our money for our subscription although, they couldn't even assist us with importing a single ticket over to their platform and after a long conversation with the account manager they ended up refunding us the full amount.
What features/services would you like to see in future versions of this product?
Actual support. I am not sure where all these positive reviews are coming from about HF technical and customer support but, we found HF's support was lacking in all aspects and in the end was useless.
What specific problems in your company were solved by this product?
None.
Are you a current user of this product?
No
What do you like best?
The visitor IP address after the chat is great. Really helpful for archetypes of users.
What do you dislike?
The chat history view is poor. Cant delete chats, the fact that you need to scroll down every time. This should be organised better.
Recommendations to others considering the product
Happyfox chat is seamless out of the box. The UI is extremely pretty.
What business problems are you solving with the product? What benefits have you realized?
Re-engaging leads. Increased retention.
What do you like best?
Round robin, being able to set up Smart Rules for routing.
What do you dislike?
Limitation of fields necessary on Contact Groups, Time spent not displaying to customer, due date not displaying to customer, etc.
What business problems are you solving with the product? What benefits have you realized?
Round robin ticketing, Smart Rule Routing
What do you like best?
The flexibility of the smart rules is very great as well as the canned responses option.
What do you dislike?
The way to create new tickets is a bit frustrating.
What business problems are you solving with the product? What benefits have you realized?
It allows to communicate with our customers in an organised and efficient way.
What do you like best?
I like the notifications, canned responses and knowledge base adding.
What do you dislike?
Navigation from ticket to ticket. Sometimes a bit slow to process.
Recommendations to others considering the product
Play around to get used to it.
What business problems are you solving with the product? What benefits have you realized?
Keeping our users happy. Realizing we can turn our convos into relevant kb articles.
Keka HR Payroll Platform Key Clients
Frequently asked questions
Everything you need to know about discovering, comparing, and choosing the right AI software for your business.
HappyFox has 8 plans,
- Mighty (Agent-Based) USD 39.00 /Month
- Fantastic (Agent-Based) USD 59.00 /Month
- Enterprise (Agent-Based) USD 79.00 /Month
- Enterprise Plus (Agent-Based) USD 99.00 /Month
- Starter (Unlimited Agents) USD 1.00 /Month
- Growth (Unlimited Agents) USD 1.00 /Month
- Scale (Unlimited Agents) USD 2.00 /Month
- Scale Plus (Unlimited Agents) USD 4.00 /Month
HappyFox is the Help Desk Software used for the below functionalities.
Top 5 HappyFox features
- 360-degree Customer view
- Data Enrichment
- Data Orchestration
- Data Source
- Hyper Targeting
HappyFox provides Phone,Online (Ticket) support.
HappyFox is allowed 0 Days Free Trial.
HappyFox provides Help Guides,Video Guides,Blogs for the software training.
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