Marg Grow

Not much. They failed in every way. Their customer service and implementation team were little more than dressed up sales reps. Their knowledge of our problems is non-existent and they basically did nothing for us and then charged us $3500.

Disingenuous and fake.

Never implemented a single line of code for us.

We called off our implementation and they continued to charge us for 7+ months.

Their customer service team are only interested in one thing: Your money.

Grow is what's wrong with Tech.

They are not interested in their customers, they are simply working to get their investors a return and make themselves rich in the process.

Avoid them at all costs. They will never survive and your money will be wasted.

Recommendations to others considering the product:

What problems are you solving with the product? What benefits have you realized?

Nothing, we never even used the service but keep getting charged

I had high hopes. The sales rep that we talked to told us there was no risk and we could get our money back for the first month if we weren't happy. After the first month, we decided it wasnt for us and asked to cancel. They wrote back that we could cancel and a rep would reach out to see if there was a way they could improve, but they never did. A few months went by and I noticed we were still being charged, so I emailed again and got a similar response, but this time I had to set up a time for the call and their next available slot was about 10 days out, which was after the next charge was due. I scheduled the call and asked not to be charged again. They still charged me. I got on the call and asked to be refunded, but the rep said that after the first month we were locked into a year long contract. This was never explained to us when we signed up or we never would have agreed to it. They refused to refund us the now $1,500 in fees but agreed they would stop charging us going forward. They emailed me after the call saying they still wanted to work things out, but I wrote back saying I felt deceived and had no interest in continuing with them. They never wrote back, and now I have been charged again! Stay far away from this company, they are only after your money.

Recommendations to others considering the product:

What problems are you solving with the product? What benefits have you realized?

Nothing at all. This company is run by sharks who do not deliver what they promise and then keep your money refusing to budge. The best thing I like about Grow.com is that I did find a company that could do what they promised - and although I wasted my money that Grow.com refused to refund I did get the metrics I needed elsewhere.

Everything. They are dishonest, make false promises, don't do what they say they will do, and despite video footage of them saying they can do something - they refuse to refund when they don't deliver. Save your money, use a different service.

Recommendations to others considering the product:

What problems are you solving with the product? What benefits have you realized?

easy of use only. There really is not more for me to say since we depended heavily on their professional services which was not a good fit for us.

the account management and especially the accounting department are very hard to work with, delayed answer and broken communication with us, as clients. The accounting department refused to upload an invoice on our vendor payment system (which they had already signed on) and proceed to send our invoice to collection, even after we have sent emails offering help on uploading the invoice. Also, one of these invoices now under collection is for services that were never delivered (since Grow wanted to be paid in advanced before providing us with the serivce but refused to upload the invoice on our vendor payment system (Ariba)

Recommendations to others considering the product:

What problems are you solving with the product? What benefits have you realized?

The login works

The payment worked

Good Salespeople

UNRELIABLE: I just spend hours building a Dataset for a Dashboard. Then it startet to crash – and all I did just got deleted. Hours of work just gone. Not once - but 5 times.

SLOW: They have the slowest spreadsheet I have ever seen. It takes 3-4 seconds just to open a field to look up a formula. Saving an entry (formula) also takes 3-4 seconds. That is so frustrating. It takes forever to build something meaningful. I have a fiber connection (>1GB). So it is not the connection.

BUGGY: When you hit save it does not mean that it actually gets saves. Sometimes it just doesn't save and all I did was lost.

LOCK-IN: The Base-Price is $1000 / Month and they only sell subscriptions for an entire year. I guess otherwise they all their customers will leave after a month. With this model they just lock you in for an entire year.

I have written to their support and will update here whether they can fix it or not.

What problems are you solving with the product? What benefits have you realized?