Marg Grasshopper

Grasshopper doesn't reimburse customers for it's overcharges in service. They have not built this company on financial integrity and good customer service. They overcharge small business owners month after month and when notified they will only give credit for services the customer is not pleased with. If you were considering, don't partner with them if you need proper billing. They have extremely poor customer service.

This company will not let us port our phone number from their service to our new service. They've been rejecting the request since February, citing the address as incorrect, even though the address is correct. We even got this rejection message when we used the random address they have listed on our CSR, which is convoluted in and of itself to say the least. Not only are we having this ongoing issue still in April, but when I called on a conference call with our new phone service provider to get the CSR, the "customer support" representative was extremely rude to me; to the point where my colleagues even said something about it. If you are an entrepreneur or small business owner looking for an inexpensive phone system option, do yourself a favor and look somewhere else, as this company will make your life hell when your business grows, and it's time upgrade your phone system.

Their billing system is not set up to process credit cards that are billed to a PO Box. Customer service -1/12/20 10:05 PM

Grasshopper started out okay. Then I noticed my bill nearly doubled in one month! I called in to investigate and they said I had foreign overage charges, doubling my bill! I asked about it and said they could see that I had not dialed out international, but instead spammers from outside the U.S. are calling me and leaving messages with nothing in them, resulting in overage charges. They agreed to refund the charges "this time." I asked what I could do to avoid it in the future. They said to send them a list of countries where the spam calls had originated, so I asked them for the list of countries (which they list on your invoice) and sent them the list, which they said they would block on their end. I got a confirmation email that said "We have blocked the area codes for the places in the list that you gave us." Well, here's January, and I got charged for overage charges, again doubling my bill, FROM THE EXACT SAME COUNTRIES! I contacted customer service again (a painful experience, if you can even find the number to contact them at!) and walked through the whole process again. This rep said they couldn't block countries! The rep said I had to send them a list of every area code in the world that I wanted blocked and they would block it on their end. I told them I already did this for the countries that I had spam calls from, but she didn't know what to say. This time, they said they can't do anything, but upgrade it to a level two issue. I got a response from them today that says the only thing they can think of it to change my phone number! I don't know if this is a scam by grasshopper (for all I know they're placing all of those calls to double my bill) but the calls came from Antigua, Dominican Republic, Turks and Caicos, and other countries in that area. If other 800 number services can block those, they should be able to as well. I've also filed a claim with the government and am considering legal action to get my money back, since they told me they had blocked those countries, but then continue to bill me for them.