Marg Gladly

Marg ERP 9+

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Gladly is a customer support platform that helps you create one everlasting dialogue, enhance agent efficiency, increase income, and lower IT expenses. It assists you transform your customer service department from a charge epicenter to a revenue producer with radically personalized client experiences. With Gladly, you can create a revenue-focused culture within your support staff in order to generate hyper-personalized suggestions and acquire consumers with high buy intent. To enhance CLTV and brand loyalty, you can assign a dedicated team of agents to give concierge-level service to your most valuable clients. You can make it simple to pay on digital communications channels by offering complete credit card transactions and reducing payment friction. You can deepen connections with high-value consumers by routing them to specialized agents who know all there is to know about them, including their preferences and previous purchases, resulting in brand loyalty and long-term relations. You can send proactive messaging to your clients at the appropriate times to avoid losing them before making a deal
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Pricing of Marg ERP-Pharmaceutical Industry Software

Pricing plans

Introduce pricing plans

Simple, transparent pricing that grows with you. Try any plan free for 30 days.

Hero

USD 150.00 //User/Month

USD0.00

Perfect for your business requirements and platform usage.

BOOK A DEMO
WHAT YOU WILL GET
  • Communicate on all channels
  • out-of-the-box including voice
  • email
  • chat
  • and social
  • Natively built-in voice and IVR
  • All the details about a customer is available in a single view
  • Match customers with the best service hero with People Match
  • See a customer's entire conversation history
  • no matter what channel they come from
  • in a single view
  • Leverage a single knowledge base to publish answers across all channels and languages
  • Understand team performance across agents
  • channels
  • and conversations

Super Hero

USD 180.00 //User/Month

USD0.00

Perfect for your business requirements and platform usage.

BOOK A DEMO
WHAT YOU WILL GET
  • Includes features of Hero plan
  • plus
  • Custom reporting with Insight Builder to simplify creating reports and dashboards
  • 99.9% uptime to keep the business running
  • Increased API capacity to make it easy to work with all applications and data
  • Premium 24x7 Support
  • Includes features of Hero plan
  • plus
  • Custom reporting with Insight Builder to simplify creating reports and dashboards
  • 99.9% uptime to keep the business running
  • Increased API capacity to make it easy to work with all applications and data
  • P

Key Specification

Other Categories:
Help Desk Software Help Desk Software For Free Help Desk Software For Mac Conversational Marketing Software Service Desk Software Conversation Intelligence Software Hotel Front Desk Software Desktop As A Service (DaaS) Software Conversational Support Software
Deployment: Cloud Hosted
Customer Support: Phone,Email,Live Chat,Online (Ticket),Business Hours
Customization: No
Languages Support: English

Who uses Gladly

SMEs
SMEs
Enterprises
Enterprises

Company Details

  • Company Name: Gladly
  • Headquarter: San Francisco, California United States

Gladly Description

Key Features & Specifications

  • Incident Management
  • Social Media Integration
  • Multi-Channel Communication
  • Macros (Templated Responses)
  • Customizable Branding
  • Ticket Management
  • Surveys & Feedback
  • Known Issue Management
  • Knowledge Base
  • Contract (SLA Management)
  • Community Forums
  • Automated Routing
  • Alerts (Escalation)
  • Self Service Portal
  • Live Chat
  • Document Storage

Gladly Video

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Frequently asked questions

Everything you need to know about discovering, comparing, and choosing the right AI software for your business.

Gladly has 2 plans,

  • Hero USD 150.00 /User/Month
  • Super Hero USD 180.00 /User/Month

Gladly is the Help Desk Software used for the below functionalities.

Top 5 Gladly features

  • Incident Management
  • Social Media Integration
  • Multi-Channel Communication
  • Macros (Templated Responses)
  • Customizable Branding

Gladly provides Phone,Email,Live Chat,Online (Ticket),Business Hours support.

Gladly is not allowing Free Trial.

Gladly provides Help Guides,Video Guides,Blogs for the software training.

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