Marg Firefish

I had Firefish since starting up my business 3 years ago and always paid annually upfront. I asked for some understanding, to wait a short delay for the next annual payment due to COVID-19 business and cash flow wasn't great. I still had 4 weeks running of my current year and as I pay upfront I'm not in arrears. They advised they couldn't cancel payment but instead switch me to monthly which I wasn't keen to do. I then asked to cancel and they advised that I couldn't as I have to give 60 days notice, even though I have paid upfront. Instead, pay a couple of months then cancel to ensure I get my data why do this when the customer has paid a full year upfront. I refused. The account cancelled down and they deleted 3 years worth of data. Horrendous. The worst thing was the customer service, they weren't helpful, sympathetic AT ALL. It was a bit like gave us your money. The Website attached to the CRM itself is awful. Furthermore, the fallacy of this customer centric approach couldn't be further from the truth, the only time I heard from them in 3 years was the email to tell me the £1200 was being collected.

The experience was unbelievable. Through 3 different meetings we were assured that the software would do what we needed it to do. Fast forward 4 weeks and through a training session we inadvertently discovered that it couldn’t. Alan McFadden denied telling 3 different audiences on 3 different occasions that the software would integrate as needed. He also said that they recorded all their meetings. Another ‘not true’ The CEO is only interested in money. Not in reputation as she refused to refund us, having admitted that Alan lied about the recording of meetings. Stay away.

We have Partnered with Firefish for more than 8 years and they continue to deliver a great service to our business. The Firefish team provide excellent customer service great support and training to our staff. The software itself is continually improving with new functionality and regular releases based on client feedback. Our Account Manager is always on hand to help us improve and make sure we are taking advantage of all aspects of the software.I would highly recommend Firefish and there's no doubt they are the markets leading ATS provider!

We have worked with Firefish for many years and have always been impressed. It's a great system for recruitment and the Firefish team are brilliant, always so quick to help and knowledgeable - these guys know their stuff! We have recently had the pleasure of working with Wendy McDougall on a Playbook that has already improved our way of working and productivity.

Wendy and the team at Firefish are fantastic! Very attentive and helpful, would definitely recommend!