Marg FieldEdge
Marg ERP 9+
4.5
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Pricing of Marg ERP-Pharmaceutical Industry Software
Pricing plans
Introduce pricing plans
Simple, transparent pricing that grows with you. Try any plan free for 30 days.
- Scheduling & Dispatching
- Customer Management
- Quickbooks Integration
- Dashboards
- Mobile CRM
- Invoicing
- Scheduling & Dispatching
- Customer Management
- Quickbooks Integration
- Dashboards
- Mobile CRM
- Invoicing
Key Specification
| Other Categories: | |
|---|---|
| Deployment: | Cloud Hosted |
| Customer Support: | Business Hours,Online (Ticket) |
| Customization: | No |
| Languages Support: | English |
Who uses FieldEdge
Company Details
- Company Name: FieldEdge
- Headquarter: Fort Myers, Florida United States
FieldEdge Description
Key Features & Specifications
- Offline Reporting
- Analytics (Workforce)
- Reporting
- Route Optimization
- Real-time Job Tracking
- Job Scheduling
- Compliance Management
- Digital Signature
- Attendance Management
- Inventory Management
- Claims Management
- Document Management
- Billing and Invoicing
FieldEdge Video
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User Reviews
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Horrible customer service and tech support
What do you like best?
It's easy to dispatch. It's easy to set up new customers.
What do you dislike?
There are a lot of problems with posting invoices to quick books, we get a lot of errors. We have to contact support to have it fixed. It's difficult to invoice, there are a lot of steps and it's not efficient at all. It's hard to keep track of jobs that have been placed on pending for any reason, they don't carry over. They stay on that date and there's no way to keep track of them unless you go back to each day.
What problems are you solving with the product? What benefits have you realized?
It's easy to dispatch jobs.
What do you like best?
It's easy to dispatch. It's easy to set up new customers.
What do you dislike?
There are a lot of problems with posting invoices to quick books, we get a lot of errors. We have to contact support to have it fixed. It's difficult to invoice, there are a lot of steps and it's not efficient at all. It's hard to keep track of jobs that have been placed on pending for any reason, they don't carry over. They stay on that date and there's no way to keep track of them unless you go back to each day.
What problems are you solving with the product? What benefits have you realized?
It's easy to dispatch jobs.
Response from Alli of FieldEdge
Thank you for providing your feedback on FieldEdge. We're glad to hear about the features you find easy to use. We'd also be happy to help set up some training on invoicing and tracking work orders to help you streamline workflows and operate more efficiently. Please send an email over to customermarketing@fieldedge.com and we'll have a member of our Customer Success team reach out to you!
What do you like best?
it is a great data base for our customers, and it links well with quickbooks
What do you dislike?
it is not simplified. it is hard to learn a lot of its functions. I believe we have missed opportunities because of it complexity
Recommendations to others considering the product
I would recommend this product to other service companies, it is a great data base and it is perfect for quick books accounting
What business problems are you solving with the product? What benefits have you realized?
we are solving the need for data base. it is nice to be able to see our customers history as well as keep track of accounting
What do you like best?
The App is easy to use to some level, For the technicians, it is easy to find items and they can even see the picture of the items.
Techs can add pictures from the field and attach it to the customer's profile.
Incoming calls, we can see the existing customer information before we answer the call.
What do you dislike?
VERY SLOW, to maneuver from page to page takes time. we found ourselves putting customers on hold for a simple task.
Software updates
When Field Edge is trying to make some updates WHOLE software crash. so imagine for a second what would happen when your software is down:
Good morning you start your day.
* No incoming calls (your phone line are integrated with the software, no new customers
* Your technicians are at the office (12 of them and have no idea where do they need to go
* Customers that are waiting for their tech to show are calling the office to check what happen, you guessed right - phones are down.
* Now you are sitting around (18 people and have no idea what to do
UPDATE 9/14/18
The downtime was one full day that cost my company a fortune.
Regardless of the downtime, I find the software premature and have a lot to improve BEFORE they charge the premium.
The tech support will answer the phone call only when they are not too busy.
Recommendations to others considering the product
Think twice before the change,
What business problems are you solving with the product? What benefits have you realized?
So if you are still thinking to go with Field Edge, GOOD LUCK
Keka HR Payroll Platform Key Clients
Frequently asked questions
Everything you need to know about discovering, comparing, and choosing the right AI software for your business.
FieldEdge has 1 plans,
- FieldEdge USD 0.00
FieldEdge is the AI Field Service Management Software used for the below functionalities.
Top 5 FieldEdge features
- Offline Reporting
- Analytics (Workforce)
- Reporting
- Route Optimization
- Real-time Job Tracking
FieldEdge provides Business Hours,Online (Ticket) support.
FieldEdge is not allowing Free Trial.
FieldEdge provides Help Guides,Blogs,Video Guides for the software training.
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