Marg EV Service Manager
Marg ERP 9+
3.9
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Pricing of Marg ERP-Pharmaceutical Industry Software
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EV Service Manager
USD 0.00 /
USD0.00
Perfect for your business requirements and platform usage.
BOOK A DEMO- IT Maturity With ITIL
- Adapt the Interface to Organization
- Modernize User Experiences
- Automate Complex IT Processes Into Simple Ones
- Visually Analyze Service
- Track Your IT Assets Efficiently
- IT Financial Management
- IT Maturity With ITIL
- Adapt the Interface to Organization
- Modernize User Experiences
- Automate Complex IT Processes Into Simple Ones
- Visually Analyze Service
- Track Your IT Assets Efficiently
- IT Financial Management
Key Specification
| Other Categories: | |
|---|---|
| Deployment: | Cloud Hosted |
| Customer Support: | Online (Ticket) |
| Customization: | No |
| Languages Support: | English |
Who uses EV Service Manager
Company Details
- Company Name: EV Service Manager
- Headquarter: New York,
EV Service Manager Description
EV Service Manager Video
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User Reviews
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What do you like best?
Notifications are the only thing working
Mandatory questionnaires
Branding option to reflect organization's logo
Automatic ticket generator from email
Quick call option
Good automatic routing
Easy to create tech groups to route tickets
What do you dislike?
Not easy to search through tickets for research
Not easy to create visual reports
Too many windows, and clicks required to submit a ticket
Tickets often become corrupted and do not close
Full ticket information is not available on a single window. Would be good to have all the information in a single column, rather that multiple columns that end up with hidden characters in the text box.
Takes too many clicks to transfer a ticket to a different group.
It would be good to be able to edit the ticket information, specially for request fulfillment tickets
The ticket should not change to a different number if it is re categorized from incident to request.
Recommendations to others considering the product:
Try this product atleast for 6 months in parallel with your current system to make sure it meets all the expectations before making the purchase.
What problems are you solving with the product? What benefits have you realized?
incident management; request fulfillment management; vendor management
What do you like best?
I like that our website is accessible from any web browser.
What do you dislike?
The interface is not intuitive. Training is required in order to understand how to move Incidents and Service Requests to the technicians that need them. Search features are poor.
Recommendations to others considering the product:
Make sure you spend time with the people that actually have to use EasyVista before implementing it into your infrastructure. A poor implementation is a nightmare for the technicians that have to use it everyday.
What problems are you solving with the product? What benefits have you realized?
We use it to track Service Desk incidents and requests. We have been able to do those things.
What do you like best?
It's web based. That's about the only thing I like
What do you dislike?
Most of it. It is not intuitive at all. Takes way to long to use and run accurate reports.
Recommendations to others considering the product:
demo it extensively.
What problems are you solving with the product? What benefits have you realized?
Using it for our service desk as intended. I am not sure I see any benefits over any other ticketing system
What do you like best?
EasyVista is a cost-effective full-scope ITSM. It has a similar look and feel for each module of Incident, Problem and Change. It also includes a CMDB with a pretty basic integration capability for listing the Configurable Items (CI's).
What do you dislike?
It has a browser-based User Interface, but it only works on IE. The general user experience is clunky and very tedious to get basic tasks like opening and closing tickets done.
What problems are you solving with the product? What benefits have you realized?
EasyVista allows us to track incidents that occur across software systems and infrastructure. We use Change Management to control Infrastructure change and data management.
What do you like best?
The product looks nice for end users and is updated.
What do you dislike?
The product is not very user friendly. We assigning tickets to some one else it ask you the same question multiple times.
Recommendations to others considering the product:
NA
What problems are you solving with the product? What benefits have you realized?
EasyVista is used to assign tickets to various people in our area for end users who have problems or to make a request to the IT department.
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Frequently asked questions
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EV Service Manager has 1 plans,
- EV Service Manager USD 0.00
EV Service Manager provides Online (Ticket) support.
EV Service Manager is not allowing Free Trial.
EV Service Manager provides Help Guides,Blogs,Video Guides for the software training.
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