Marg Elevio
Marg ERP 9+
4.9
Write Review
Pricing of Marg ERP-Pharmaceutical Industry Software
Pricing plans
Introduce pricing plans
Simple, transparent pricing that grows with you. Try any plan free for 30 days.
Starter
USD 119.00 //Month
USD95.00 /Month
Perfect for your business requirements and platform usage.
BOOK A DEMO- 3 Team Members
- Visualizer Point & Click Tool
- Unlimited Articles
- Basic Modules
- Basic Hosted KB
- 3 Team Members
- Visualizer Point & Click Tool
- Unlimited Articles
- Basic Modules
- Basic Hosted KB
Regular
USD 179.00 //Month
USD145.00 /Month
Perfect for your business requirements and platform usage.
BOOK A DEMO- 5 Team Members
- Includes features of Starter plan
- plus
- Help Desk Integrations
- Article Interlinking & Permissions
- Advanced Modules
- Customised Hosted KB
- Reporting & Analytics
- 5 Team Members
- Includes features of Starter plan
- plus
- Help Desk Integrations
- Article Interlinking & Permissions
- Advanced Modules
- Customised Hosted KB
- Reporting & Analytics
Premium
USD 359.00 //Month
USD299.00 /Month
Perfect for your business requirements and platform usage.
BOOK A DEMO- 10 Team Members
- Includes features of Regular plan
- plus
- Article Auto-Syncing
- Serve Multi-lingual Content
- Priority Support
- 10 Team Members
- Includes features of Regular plan
- plus
- Article Auto-Syncing
- Serve Multi-lingual Content
- Priority Support
Elevio + Dixa
USD 0.00 /
USD0.00
Perfect for your business requirements and platform usage.
BOOK A DEMO- Natively-built platform unifying interactions across all channels
- Free platform set-up to find the optimal fit for your business
- Scale profitably with seasonal agent packages to meet demands
- Personalize interactions
- Use customer history and context to match customers with the right agent
- Natively-built platform unifying interactions across all channels
- Free platform set-up to find the optimal fit for your business
- Scale profitably with seasonal agent packages to meet demands
- Personalize interact
Key Specification
| Other Categories: | |
|---|---|
| Deployment: | Cloud Hosted |
| Customer Support: | Online (Ticket) |
| Customization: | No |
| Languages Support: | English |
Who uses Elevio
Company Details
- Company Name: Elevio
- Headquarter: Melbourne, Victoria Australia
Elevio Description
Key Features & Specifications
- Incident Management
- Social Media Integration
- Multi-Channel Communication
- Macros (Templated Responses)
- Customizable Branding
- Ticket Management
- Surveys & Feedback
- Known Issue Management
- Knowledge Base
- Contract (SLA Management)
- Community Forums
- Automated Routing
- Alerts (Escalation)
- Self Service Portal
- Live Chat
- Document Storage
Elevio Video
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User Reviews
WRITE A REVIEW
What do you like best?
The interface is really rasy to use and only takes moments to get up and running.
What do you dislike?
Limited customisation options. You can overwrite with css, but it isn't guaranteed the changes will disappear over night with an uodate to their system.
Recommendations to others considering the product:
It's fairly priced for the solutions you are getting. Compared with similar systems this is much slicker and better value.
What problems are you solving with the product? What benefits have you realized?
The sidebar allows for contextual help no matter where users are in their journey. Users do not have to leave the webpage they are on.
What do you like best?
We use elevio for our customer help center knowledge base, virtual walkthroughs and chat support. The tool is simple, elegant and user-friendly. It's easy to implement and manipulate over time. The dashboard is straightforward.
What do you dislike?
This is a premium software, and therefore the price reflects that. If you are a startup that is bootstrapping, you may want to look for another cheaper alternative and then upgrade when the business case really justifies the price tag. Otherwise, no negative comments. This software is top-notch.
Recommendations to others considering the product:
If you're looking to establish your knowledge base, walkthroughs and chat support all in one tool, I believe elevio is currently the best option on the market.
What problems are you solving with the product? What benefits have you realized?
Elevio helps us automate and streamline our customer support. Being a small team, having self-serve resources is critical for us in order to scale our operations. Elevio definitely helps with this.
What do you like best?
You can do almost anything and it integrates with most of our support stack (Intercom and Freshdesk). It is also super customizable, it holds our knowledge base, it allows customers to track the progress of tickets they've created, you can integrate and unique pages you have (and name them as you'd like) and even start a suggestion box for clients. All in one place. Lastly, the support team is great, and even the CEO has answered my support inbounds.
What do you dislike?
You will need an API if you want to get certain pieces of information of the tool, but nothing to really complain about.
What problems are you solving with the product? What benefits have you realized?
It allows us to centralize our support stack and further automate a lot of processes that previously took more manual effort and needed management by multiple teams. We can now have our clients go to one place for all their support needs.
What do you like best?
I like the interface which is easy to understand. It does not require any learning from your side and so once you register, you can immediately start working on it.
What do you dislike?
I personally did not find anything to dislike about the product, but the user interface I felt can be better.
Recommendations to others considering the product:
Go for it if you are looking for a content management tool.
What problems are you solving with the product? What benefits have you realized?
Our entire knowledge base is built using Elevio and this self-help section is useful for our customer success in a big way.
What do you like best?
Elevio makes it simple to provide contextual support to our customers. It enables us to provide in-line support for our website. It interfaces and integrates with our ticketing software Freshdesk easily.
What do you dislike?
Reporting needs a bit of work - but what they do provide is insightful. There could be a little more customization options. Contacting Elevio support is easy - and they are quick to respond. We felt like they understood our needs perfectly and it really eased the rollout experience.
Recommendations to others considering the product:
If you have any issues during setup or deployment - reach out to their support. They are extremely knowledgeable and we felt like they understood our needs perfectly.
What problems are you solving with the product? What benefits have you realized?
Having a link to 'support' on your website isn't enough. Being able to place helpers or in-line tips next to each individual feature on our website is invaluable. It has definitely reduced our support volume
Keka HR Payroll Platform Key Clients
Frequently asked questions
Everything you need to know about discovering, comparing, and choosing the right AI software for your business.
Elevio has 4 plans,
- Starter USD 119.00 /Month
- Regular USD 179.00 /Month
- Premium USD 359.00 /Month
- Elevio + Dixa USD 0.00
Elevio is the Help Desk Software used for the below functionalities.
Top 5 Elevio features
- Incident Management
- Social Media Integration
- Multi-Channel Communication
- Macros (Templated Responses)
- Customizable Branding
Elevio provides Online (Ticket) support.
Elevio is allowed 0 Days Free Trial.
Elevio provides Help Guides,Blogs for the software training.
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