Marg Deliverr

bad customer servicebad experience bad overall the entire process

Horrible customer service. They ship everything in envelopes and and customers receive damaged products. Too expensive and they do not refund when the warehouse damages products before and during shipment.

Terrible Support. Shipped goods over 5 weeks ago. Still didnt arrive to West coast!!??! Bigger Issue- none of our Walmart orders are showing in Deliverr. Created Multiple Tickets. No one cares and its been delayed for weeks. Good luck trying to get support on the phone. Doesnt exist. Horrible Experience.

Good idea, but bad software coupled with mediocre customer service support.MAIN ISSUES1. Deliverr is a B2B software + service. But they do not allow user permissions. Organizations cannot create sub-accounts for employees to use. Everyone is forced to use the main master account which include sensitive billing info and other user functions that the shipping manager does not need access too. 2. Initial registered email on Deliverr account cannot be changed. The first and only email you can ever sign up with Deliverr is set in stone and unable to be changed at all in the future. YESSS, its 2020 and this is still happening!!3. Deliverr's software does not allow you to untie a sales channel integration. So if you integrated a sales channel with a Deliverr account. Be prepared for that sales channel to lock into your Deliverr account FOREVER. This was my experience. I signed up with Deliverr and with my google account, thinking I can just create a sub-account for my staff... WRONG - no user permission function available. Our whole organization need to use the registered email to log in. and I had already integrated my sales channel to the account.NO PROBLEM? We signed up using a new email, Fresh start. Ready to start sending in goods and becoming a paying customer.BUT NOOOO. new email would not allow us to integrate our sales channel. Stating it is still tied to the old account.Reached out to customer service, it took them 8 days to come to the conclusion that they are unable to untie it, and said they can change over the registered google account to another email.I gave them the email, and they have completely ghosted and never heard about. The standard protocol for Deliverr's customer service is if they do not have an answer for the customer, they will just ignore them.

bad communication - I am not getting a response to any of the cases I have opened.