Marg Cx Moments

Marg ERP 9+

Cx Moments AI tags tickets more accurately and quickly than your agents, regardless of how complex and granular your categorization needs are. This reduces friction and allows you to scale your support during peak times. Additionally, it can detect self-service opportunities, track customer feedback, check that old issues are resolved, and detect issues with new promotions. It also alerts you in real-time if there are any faulty processes that are generating extra costs. With one click, you can see which contact drivers are trending up and need special attention. Finally, it can help you discover which areas your agents struggle the most with, so you can provide them with the appropriate training.

Pricing of Marg ERP-Pharmaceutical Industry Software

Pricing plans

Introduce pricing plans

Simple, transparent pricing that grows with you. Try any plan free for 30 days.

Starter Plan

USD 299.00 //Year

USD0.00

Perfect for your business requirements and platform usage.

BOOK A DEMO
WHAT YOU WILL GET
  • Volume of customer interactions: Up to 10
  • 000/month
  • Pre-configured dashboard: Basic
  • Self-service AI-assist topics: Unlimited
  • Sentiment Analysis
  • Configurable reporting
  • History of customer support interactions: Up to 12 months
  • Helpdesk Support metrics and status: Standard metrics
  • Number of users: 1
  • Number of data sources: 1 data source
  • Data retention policy: Cx Moments Standard
  • Volume of customer interactions: Up to 10
  • 000/month
  • Pre-configured dashboard: Basic
  • Self-service AI-assist topics: Unlimi

Enterprise Plan

USD 599.00 //Year

USD0.00

Perfect for your business requirements and platform usage.

BOOK A DEMO
WHAT YOU WILL GET
  • Volume of customer interactions: Up to 20
  • 000/month
  • Pre-configured dashboard: Basic
  • Self-service AI-assist topics: Unlimited
  • Sentiment Analysis
  • Configurable reporting
  • History of customer support interactions: Up to 12 months
  • Helpdesk Support metrics and status: Standard metrics
  • Number of users: Up to 10
  • Number of data sources: Up to 2 data sources
  • Helpdesk tagging: Zendesk Support & Freshdesk
  • Data retention policy: Cx Moments Standard
  • Volume of customer interactions: Up to 20
  • 000/month
  • Pre-confi

Corporate Plan

USD 0.00 /

USD0.00

Perfect for your business requirements and platform usage.

BOOK A DEMO
WHAT YOU WILL GET
  • Volume of customer interactions: Unlimited
  • Pre-configured dashboard: Unlimited
  • Self-service AI-assist topics: Unlimited
  • Sentiment Analysis
  • Configurable reporting
  • History of customer support interactions: Up to 24 months
  • Helpdesk Support metrics and status: Any custom metrics available
  • Number of users: Unlimited
  • Number of data sources: Unlimited
  • Helpdesk tagging: As enabled by Helpdesk's API
  • AI+ topics
  • Multi-lingual support
  • SSO integration
  • VPC and On-Prem deployment
  • Custom data source integration

Key Specification

Other Categories:
Deployment: Cloud Hosted
Customer Support: Phone,Business Hours,Online (Ticket)
Customization: No
Languages Support: English

Who uses Cx Moments

SMEs
SMEs
Enterprises
Enterprises

Company Details

  • Company Name: Cx Moments
  • Headquarter: Dublin , Leinster 1 Ireland

Cx Moments Description

Key Features & Specifications

  • Import-Export Option
  • Geospatial Analysis
  • Built-in Library
  • Document Classification
  • Audience Analysis
  • Segmentation
  • Sentiment Analysis
  • Predictive Analysis
  • Multi-language Support
  • Competitive Analysis

Cx Moments Video

Keka HR Payroll Platform Screenshots

User Reviews

WRITE A REVIEW
quotes

What do you like best?

I love the user interface and all of the options available to convey the reports I'm creating. The robust interface can be intimidating but the support I've received is bar none. My questions are answered within 24 hours, almost always.

What do you dislike?

Being that it is such a robust platform, analyzing endless amounts of data, it can be difficult to get started on your own. There are a lot of details to pay attention to in order to pull accurate and helpful reports. That said, it can be easy to quickly overcomplicate a simple search.

Recommendations to others considering the product:

Have a list ready of all current and recurring customer service issues. That way, when you start plugging things in, it will broaden your scope of the many different issues your customers can have based on one aspect of the business.

What problems are you solving with the product? What benefits have you realized?

CX Moments has helped my support team hone in on specific customer issues such as; subscription management, rewards redemption, and even website navigation. With the use of a few keywords, the search is kicked off, allowing you to plug in additional synonyms typically mentioned surrounding your topic keyword.

- User in Food & Beverages

Keka HR Payroll Platform Key Clients

Frequently asked questions

Everything you need to know about discovering, comparing, and choosing the right AI software for your business.

Cx Moments has 3 plans,

  • Starter Plan USD 299.00 /Year
  • Enterprise Plan USD 599.00 /Year
  • Corporate Plan USD 0.00

Cx Moments is the Text Mining Software used for the below functionalities.

Top 5 Cx Moments features

  • Import-Export Option
  • Geospatial Analysis
  • Built-in Library
  • Document Classification
  • Audience Analysis

Cx Moments provides Phone,Business Hours,Online (Ticket) support.

Cx Moments is allowed 0 Days Free Trial.

Cx Moments provides Help Guides,Blogs,Video Guides for the software training.

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