Marg Custify
Marg ERP 9+
5.0
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Pricing of Marg ERP-Pharmaceutical Industry Software
Pricing plans
Introduce pricing plans
Simple, transparent pricing that grows with you. Try any plan free for 30 days.
PROFESSIONAL
USD 999.00 /
USD0.00
Perfect for your business requirements and platform usage.
BOOK A DEMO- Up to 3 full users
- 100 view-only users
- Ser vice Level: Gold
- Starter Success Management
- Up to 3 full users
- 100 view-only users
- Ser vice Level: Gold
- Starter Success Management
Key Specification
| Other Categories: | |
|---|---|
| Deployment: | Cloud Hosted |
| Customer Support: | Online (Ticket) |
| Customization: | No |
| Languages Support: | English |
Who uses Custify
Company Details
- Company Name: Custify
- Headquarter: Bucharest, Bucuresti Romania
Custify Description
Custify Video
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User Reviews
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What do you like best?
Integrating with other software products has been one of the simplest experiences. We've integrated Custify with our website analytics, email software, CRM, helpdesk, billing software, you name it. Very easy and makes this platform very robust.It’s clear documentation and dedicated support saved our dev time many hours, giving us no headaches.
What do you dislike?
I don't really dislike anything anymore. I did have an issue with the CRM integration being missing at the beginning, but it's not a problem anymore, because they took care of it for us.
Recommendations to others considering the product:
Integrate as many third-party products you're using as possible. It gives you access to much deeper data, which means your decisions will be much smarter.
What problems are you solving with the product? What benefits have you realized?
It's simple: We do not have to build a custom setup or make custom reports for each case internally and we’re getting great info.. We're making decisions based on true, holistic information. It also makes it easier for each dept to take issues to management and say, we need more budget for X, because the data, across all these applications combined, shows that Y. And then we go back and show exactly how we've used the added budget and how that contributed positively to the bottom line, and everyone is happy.
What do you like best?
We've been able to identify certain features and stages in our product that customers routinely get stuck in or abandon.
What do you dislike?
I know it's common, but setup was a bit slower than ideal.
Recommendations to others considering the product:
Don't keep the insights you gain from this product in your department. Customer success needs to be an effort across the entire company. Do the reports and share the insights. Pushing everyone on the same page is how we got the best results.
What problems are you solving with the product? What benefits have you realized?
We've made changes to our product based on the data from Custify. That alone helped. Meanwhile, we also changed the messaging customers get and segmented customers to different journeys – all this on the Custify platform – and our numbers went higher up.
What do you like best?
Being able to automate my messages to customers has been really good. But what's been really great is that we've been able to integrate tasks for our CSMs within these workflows. They're based on trigger points that notify the team it's time to call or reach out to customers to deal with specific issues.
What do you dislike?
I wasn't able to connect my CRM when I first started, but it was fixed a while ago, so it's not an issue anymore.
Recommendations to others considering the product:
Analyze the reports to optimize when to message and how. This way, with everyone focusing on the same thing is how we improved our conversion rate.
What problems are you solving with the product? What benefits have you realized?
We finally have a way to make sure no critical moment or customer falls through the cracks and measure the impact of reaching out.
What do you like best?
I feel like many products tell you that you can move away from spreadsheets, but many don't fully follow through on that promise. Custify does. I have access to so much data at a click of a button, that there's no way I do anything better, in a spreadsheet. And if that's not enough, then that data is accessible from so many places in the platform. It's not like in other platforms I tried, where you have to click on 50 things to get the data you need. It's very simple and intuitive here. This product feels like it's about getting you the data, showing you the path to the action you need to take, then setting you free to convert.
What do you dislike?
The only data point I'm missing is the revenue of our overall work and maybe a full overview dashboard.
Recommendations to others considering the product:
Give it time, learn the software and analyze the reports. We noticed results but it took a bit of patience and adapting.
What problems are you solving with the product? What benefits have you realized?
Took a bit but we started seeing results after making decisions based on data in custify. Accounts became upselled more and onboarded faster.
What do you like best?
Custify is bringing the best of Trello in terms of task management, and combines it
with dream features for customer success managers. We now can easily see what
our clients do with our product, we see the account health, account history and so on.
What I like the most are the automatic messages to client segments throughout their
journeys. Highly recommend.
What do you dislike?
Nothing, really. Although a global revenue dashboard would be nice.
Recommendations to others considering the product:
We were positively surprised. Our goal was for a long time to get
What problems are you solving with the product? What benefits have you realized?
I was actually surprised to see how much effect Custify had on our business. Out of
everything we searched and hoped for in a CS platform, we got so much more. Our
retention rates finally look decent, and clients are more open to upsells now, too.
Keka HR Payroll Platform Key Clients
Frequently asked questions
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Custify has 1 plans,
- PROFESSIONAL USD 999.00
Custify provides Online (Ticket) support.
Custify is not allowing Free Trial.
Custify provides Help Guides,Blogs,Video Guides for the software training.
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