Marg Creatopy

Personal info gathering at its finest. Just let me try the site and stop asking me personal stuff and try selling me things.

The actual Creatopy product is good. My team and I like it a lot. That's why I gave 2 stars instead of no stars. The product alone is worthy of a 4 out of 5. It's not without it's flaws, but overall it's very good. But where it suffers is the customer service experience. The only option they offer you is the "live chat" text bubble, which is hardly live. It takes long periods of time, hours, even days at some points of the week to hear back from anyone. The people on the chat aren't actual techs, so they can't help, they just divert all your questions to the tech team and act as some kind of ineffective middleman. Meanwhile, there's no way to contact the tech's directly. I did battle with them for three days over the chat window, which on the phone would have been a 5-10 minute call. In the end, I lost, all my work was deleted in their weird Pyramid Scheme setup. I know bad customer service, trust me, I had Comcast for 9 years. But at least there I could eventually get someone on the phone to yell at.

The interface is outstanding. The timeline is a dream to use and does not take long to get to grips with. You can output to common formats and can keep an eye on the file size as you go. I do not use the templates but there are some super layouts in there. A key feature is that you can upload your own fonts, I uploaded OTF formats so no need to convert to WOFF2. Support responded within a minute and I am not sure I am in the same time zone. :-)

completely satisfied customer. happy with the platform and the tools they provide. also, i have never had one bad experience with my interactions with their staff. everyone has been kind, understanding, supportive, and definitely patient with my hundreds of questions about this or that. highly recommend their service to anyone - experienced or novice like me.

Game changing platform for digital marketers. Saves a CRAZY amount of time for creating banner assets. Super easy to use, customer service has always been helpful, and they are continuing to introduce new features. Saves me hours of work every week and outputs phenomenal assets for our brand.