Marg Conga Contracts

READ BEFORE SIGNINGI have used just about all of the Conga products for the past few years. The tech was very good back when I first signed up but now has much more competition from others on the exchange. My main reason for the one star is I tried to change my number of licenses this year within the allotted time and was scuffed off. I spoke with the territory manager earlier in the year about my use case and she said she would get back to me on anything and everything Conga might be able to provide. (I never heard back from her) I made an appointment with my rep in Novemeber and no one ever joined my call. Then conga sends me an invoice for a bunch of licenses that I don't use. When I said I need to change a few around they told me it could not be done and that I have to pay for products I have no use for. Keep in mind that I am not trying to lower my overall expense...I am happy to pay whatever I was already paying. I just want to change Conga Composer to Collaborate since I no longer use Composer. The overall way that this company treats you is unbelievably poor.Panda Docs is a less expensive proposal software than collaborate and DaDa Docs and Airslate in my experience is great for document generation. I can't imagine being treated with less concern from a company. Generally, my experience with anything on the SF exchange is perfect. I understand I have a small business and my company's contribution to Conga's bottom line is most likely a rounding error in their eyes but I still think this was handled poorly.

i have a question they try to answered but they cantthanks

Good product and great support but Conga become this big company interested in large systems and leaving smaller businesses behind, 10 licences is now a minimum an we are unable to decrease any lower than that. As a small and struggling business in these though times, we don't thank you for not doing your bit.

Great product, but there is a learning curve.

Very knowledgeable and accommodating.