Marg ClickDimensions

offers good integration with MS Dynamics as an inbuilt EMS with promising capabilities.

Bugs (presently facing weeks long issues with web forms: causing huge data losses for marketing initiatives). Support has no idea/timeline for bug fixing and rarely offer definitive responses.

Recommendations to others considering the product:

What problems are you solving with the product? What benefits have you realized?

There's not much I can say about this product which is positive. Constant breakdowns, fatal errors, slow speeds, you name it.

Originally I liked the campaign automations feature as the builder made it easy for it to do automations, but then it just kind of stopped working.

Wow where do I start. Never have I used a CRM that constantly gave me fatal error screens and system log dumps. At least they stayed true to the Microsoft way of life I suppose. Of the parts I used:

Processes - was warned by tech team to not use them as it would "cause the entire software to crash", mainly due to poor resource management. Slow, wouldn't start straight away so can't be relied on for fast automation.

Campaign Automations - so many errors. Cloning an automation gave me a fatal error 100% of the time, I presumed mainly because background processes couldn't keep up with creating all the parts. I asked support and they couldn't solve this issue. Publishing campaign automations would just cause them to be stuck sometimes, and half the time I can't even get the builder to load. Granted a lot of the issues I had was an internal IT issue with their processes and permissions, but just using it gave me rage issues. Every now and then I would get a fatal error which can be solved by signing in and out again, so it appears to be a session issue, but for it to do it whilst I'm working on something is somewhat of an issue.

Loading speeds - I have colleagues from different parts of the world with a common problem: Clickdimensions isn't loading.

Accessibility in china - Pretty much 0% of it working there. Load times were atrocious. I had to create form captures and code out all forms manually in HTML, which took away days of my life. Support also warned us that email deliverability in China would be bad and pretty much all marketing features won't work properly there.

Recommendations to others considering the product:

What problems are you solving with the product? What benefits have you realized?

The only value is that it is native to MS Dynamics.

Everything. The product is difficult to use. It is native to MS Dynamics, yet the most basic requests need customer support to find a solution. It took a month to onboard, the on board person did nothing. The sales person ignored our calls after we signed the agreement. The only other point of contact was nice, yet she knew nothing about the product. We finally had a person who seemed helpful, yet at the end of the day he did nothing. We spent months trying to get a simple DRIP Campaign to work. We paid for support with zero results. Our marketing needs are very basic. We send a newsletter and we were attempting to provide a DRIP campaign. Dont buy this product

Recommendations to others considering the product:

What problems are you solving with the product? What benefits have you realized?

Its integration with Microsoft Dynamics CRM is its only winning trait.

Very limited reporting capabilities. Unwieldy user experience. Limited email templates.

What problems are you solving with the product? What benefits have you realized?

Integrated with Microsoft CRM. Have several products to offer beyond simple email capabilities, and the base package has most of them.

Support, product defects, and general business practices, just like many others have said here. I worked with support extensively on fixing the inaccuracies in the statistics and reports. Their support personnel dragged this on for over a year and I finally gave up. We did get a lot fixed as someone else mentioned but it is still not 100% fixed (I tried). Support needs a lot of training (I had a call with their Manager about this but that didn't seem to result in any changes). They do not let features mature before moving onto the next new thing, so there are a lot of defects. They say that you can propose new features but I tracked their voting system and many features with the highest votes were not implemented. There is a lot of turnover at this company. We did not receive the health check or other services they promised. We renewed in December but almost immediately our connection broke and they could not find the issue. Losing a significant amount of data and it being at the beginning of our term, we decided to cut ties. However, even with 0% usage on the renewal contract, they refused to refund any of our money.

Recommendations to others considering the product:

What problems are you solving with the product? What benefits have you realized?