Marg ChatBot

What do you like best?

What do you dislike?

The E commerce platform and Live chat are my favourite.

So far, I am yet to have anything I dislike.

Attending to multiple buyers via the live chat has helped in the number of personnel needed for telephone enquiries.

I love that ChatBot is easily intergrated into LiveChat, it make connecting to your website easy. I also love how easy it is to use Chatbot to build a flow chart of conversations to gather keywords and answer responses of the customer. From that we can either help them solve their problem or generate a lead.

I dislike that it's not easy for chatbot to identify certian phrases that are connected to others. This may force it to go to the default response, and from that point it loses the immersion that you are talking to a real person.

If you plan on using ChatBot, it'll take a while to get it near perfection. I would recommend creating a list of events or potential encounters and map it out on your website to try to predict how to fix it. Plan this out on paper and use each scenario, it'll take hours but it'll build value and make it seem like the client is talking to a real person. After that, use the chat logs where a client runs into an issue with the chat to learn what can happen and fix that scenario.

With Chatbot, I'm able to communicate with our prospects without actually hiring extra staff. Every conversion is built upon the previous thanks to machine learning and allows us to gather leads for our sales staff if they have a question about our service, and allows us to redirect a client to our support if they have an issue.

We integrate Botengine with our Livechat support program.The key features I love about this program include ;

SIMPLICITY - I love the Botengine user interface , as it is very intuitive and took just a few minute to create,customize our Bot and integrate it with our Livechat program.

WORKLOAD - There is no limit to the number of chats which Botengine can handle at the same time. This is a major advantage over an human support agent.

AIDS THE SUPPORT TEAM - Botengine basically aids our support team by helping address the most popular and simple questions ,which customers are likely to ask the support helpdesk team like ; what Iroko is about , our office address , our contact email ,how to subscribe to Iroko ,or where to find our smartphone apps etc This activity enable the human support team to focus on the most important and complex customer questions , which Botengine cannot respond to.

Very effective program ,however it is unable to respond to most questions customers have to ask ; since most questions are complex.

I hope there will be one day when Botengine will completely replace the need for human support teams.

Botengine wins our customer support team vital time which would had been spent responding to basic ,trivial questions which customers regularly ask. It also has helped in improving the chat response time between our support team and customers.

We only introduced Botengine by Livechat into our help desk process in November 2017 ,however as expected with all things created by the Livechat team (counting on past experience ,it has been helpful for the team . One ,it is easy to integrate with our existing Livechat solution , and the helpdesk team integrated it ourselves without the need to leverage on the technical know-how of our colleagues at the engineering department. Two ,it reduced the chat workload on the help desk team ,as we no longer need to treat everyday customer query like ; what does Iroko tv do , what countries can Iroko be used ? Pricing of our services ?

Lastly , this chatbot has no limit to the number of chat conversations it can respond to at the same time ; basically ,it does not get tired.

Probably wish Botengine can do more than what it currently does ,but if that be the case ; a lot of us get to loose our jobs.lol

Every help desk team now probably uses a chatbot anyway. However , if Livechat has got arguably the best help desk solution out there ,it is a no brainer ; its chatbot is the best out there too. Good part is, this chatbot does not work for just Livechat users alone. Can be used on the most popular Livechat alternatives too.

Botengine was introduced to afford the helpdesk team with more time ,to deal with advanced customer enquiries , while the Chatbot focuses on the simple customer enquiries. Botengine has done this task effectively.