Marg ccRobot

Robot is an AI-based conversational workflow management platform that helps companies to automate and streamline their customer-specific interactions with ease. The software offers an omnichannel customer experience over websites, WhatsApp and Facebook, through text and voice messages. In addition, it also supports multiple languages for such communication, including English, Japanese, French and Cantonese. With ccRobot, customer service representatives can monitor communication sessions and initiate outbound conversations with new and returning customers, simultaneously. The platform even stores customer wise communication history that allows representatives to go back and review previous conversations, validating responses and gaining a better understanding of their concerns. ccRobot comes with a variety of customisable features that enable companies to personalise the look and feel of their brand. It also includes a comprehensive dashboard that allows users to monitor the most frequent topics of conversation, customer chatbot feedback, engagement rate and other KPIs, accordingly. Industries served by ccRobot are healthcare, finance, government