Marg C2 ATOM

Marg ERP 9+

C2 ATOM is an accurate and functional service desk software that provides companies with a number of features such as problem management, incident management, ITIL change management, service request and project management. Its ITSM services are designed to save time, filter available solutions and publish them on portals for customers to see. The software includes Kanban, Gantt and Calendar views that companies can use as per their needs. They can modify projects’ tasks, change their status and keep the important dates in mind to avoid any trouble. The software also provides useful helpdesk monitoring tools to add and share notes, reference tickets, fast closing and resource assigning facilities to groups. For ticketing, C2 ATOM manages users' prioritization as per the impacts, reduces spent time and associates equipment or an asset with the ticket. Moreover, C2 ATOM also promotes communication and collaboration between the stakeholders whether it’s a complex project or a simple request. It improves incident response time through

Pricing of Marg ERP-Pharmaceutical Industry Software

Pricing plans

Introduce pricing plans

Simple, transparent pricing that grows with you. Try any plan free for 30 days.

Named

USD 50.00 //User/Month

USD0.00

Perfect for your business requirements and platform usage.

BOOK A DEMO
WHAT YOU WILL GET
  • Incident
  • Problem
  • Change
  • Service Catalog
  • Self-service Web Portal
  • Knowledge Base
  • Project Management
  • Structured CMDB
  • Asset Tracking
  • License and Contract Management
  • Dynamic Relations/Impact View
  • Preventive Maintenance Management
  • Business Rules
  • Auto-Assignment
  • Task Automation
  • Workflow Management
  • Custom Triggers
  • Built-in Reports
  • Multiple Dashboard
  • Timesheet
  • Chrono/Timer
  • Surveys
  • Email Integration
  • Azure Integration / Single Sign On
  • Custom Roles and Permissions
  • Open & Documented REST-API
  • Mobile app & r

Concurrent

USD 65.00 //User/Month

USD0.00

Perfect for your business requirements and platform usage.

BOOK A DEMO
WHAT YOU WILL GET
  • Incident
  • Problem
  • Change
  • Service Catalog
  • Self-service Web Portal
  • Knowledge Base
  • Project Management
  • Structured CMDB
  • Asset Tracking
  • License and Contract Management
  • Dynamic Relations/Impact View
  • Preventive Maintenance Management
  • Business Rules
  • Auto-Assignment
  • Task Automation
  • Workflow Management
  • Custom Triggers
  • Built-in Reports
  • Multiple Dashboard
  • Timesheet
  • Chrono/Timer
  • Surveys
  • Email Integration
  • Azure Integration / Single Sign-On
  • Custom Roles and Permissions
  • Open & Documented REST-API
  • Mobile app & r

Custom cloud

USD 0.00 /

USD0.00

Perfect for your business requirements and platform usage.

BOOK A DEMO
WHAT YOU WILL GET
  • Incident
  • Problem
  • Change
  • Service Catalog
  • Self-service Web Portal
  • Knowledge Base
  • Project Management
  • Structured CMDB
  • Asset Tracking
  • License and Contract Management
  • Dynamic Relations/Impact View
  • Preventive Maintenance Management
  • Business Rules
  • Auto-Assignment
  • Task Automation
  • Workflow Management
  • Custom Triggers
  • Built-in Reports
  • Multiple Dashboard
  • Timesheet
  • Chrono/Timer
  • Surveys
  • Email Integration
  • Azure Integration / Single Sign-On
  • Custom Roles and Permissions
  • Open & Documented REST-API
  • Mobile app & r

Key Specification

Other Categories:
Deployment: Cloud Hosted
Customer Support: Online (Ticket)
Customization: No
Languages Support: English

Who uses C2 ATOM

SMEs
SMEs
Enterprises
Enterprises

Company Details

  • Company Name: C2 ATOM
  • Headquarter: Boisbriand,

C2 ATOM Description

C2 ATOM Video

Keka HR Payroll Platform Screenshots

User Reviews

WRITE A REVIEW
quotes

PROS & CONS

What are the best aspects of this product?

This tool helps us to track data for all services that our company can offer. It is great tool to automate many processes within the app and to create API that can link the app with outside source system. Many of our departments look forward to using this product. I also love CMDB option in order to manage the inventory.

What aspects are problematic or could work better?

The standard reporting and dashboards do not show what we really need. It would be great if they could add an option to filter them by queue. Also, when the version is updated some of the features don’t work at all. These bugs can be really frustrating.

What specific problems in your company were solved by this product?

C2Atom helps us to centralize all requests from one place. Many of our engineering departments create their projects into C2 because they can easily manage all the requests. We are able to standardize our processes so we can easily save time and money. It provides us with huge amount of data for the number of requests, major problems. It helps us to manage our resources and to track and solve our major problems.

Are you a current user of this product?

Yes

- Tim

quotes

PROS & CONS

What are the best aspects of this product?

This tool helps us to track data for all services that our company can offer. It is great tool to automate many processes within the app and to create API that can link the app with outside source system. Many of our departments look forward to using this product. I also love CMDB option in order to manage the inventory.

What aspects are problematic or could work better?

The standard reporting and dashboards do not show what we really need. It would be great if they could add an option to filter them by queue. Also, when the version is updated some of the features don’t work at all. These bugs can be really frustrating.

What specific problems in your company were solved by this product?

C2Atom helps us to centralize all requests from one place. Many of our engineering departments create their projects into C2 because they can easily manage all the requests. We are able to standardize our processes so we can easily save time and money. It provides us with huge amount of data for the number of requests, major problems. It helps us to manage our resources and to track and solve our major problems.

Are you a current user of this product?

Yes

- Tim

quotes

PROS & CONS

What are the best aspects of this product?

C2 Atom is flexible tool. It allows us to manage IT tickets and it can be used by other service departments. In our case, it is not only the IT that needs managing of the requests but many other issues we face. It is flexible when it comes to customizing requests and workflow to various departments, regions and clients. I love the Client portal too because it is easy to work with.

What aspects are problematic or could work better?

It took longer to implement the system, because it requires to analyze and review our own processes. In other words, it helps us to improve the services.

What specific problems in your company were solved by this product?

It helps to deal with some service requests, to improve the overall client experience. Thanks to its metrics we are able to track issues whether they are on staffing, equipment or SLAs.

Are you a current user of this product?

Yes

- Lester

quotes

PROS & CONS

What are the best aspects of this product?

C2 Atom is flexible tool. It allows us to manage IT tickets and it can be used by other service departments. In our case, it is not only the IT that needs managing of the requests but many other issues we face. It is flexible when it comes to customizing requests and workflow to various departments, regions and clients. I love the Client portal too because it is easy to work with.

What aspects are problematic or could work better?

It took longer to implement the system, because it requires to analyze and review our own processes. In other words, it helps us to improve the services.

What specific problems in your company were solved by this product?

It helps to deal with some service requests, to improve the overall client experience. Thanks to its metrics we are able to track issues whether they are on staffing, equipment or SLAs.

Are you a current user of this product?

Yes

- Lester

Keka HR Payroll Platform Key Clients

Frequently asked questions

Everything you need to know about discovering, comparing, and choosing the right AI software for your business.

C2 ATOM has 3 plans,

  • Named USD 50.00 /User/Month
  • Concurrent USD 65.00 /User/Month
  • Custom cloud USD 0.00

C2 ATOM provides Online (Ticket) support.

C2 ATOM is not allowing Free Trial.

C2 ATOM provides Help Guides,Blogs,Video Guides for the software training.

Need Help Selecting
the Right AI Solution?

Speak with our team for tailored recommendations and insights to accelerate your AI adoption.

ai-help-img