Marg BoldDesk

Marg ERP 9+

BoldDesk is a cloud-based, modern ticketing software that helps you manage support email, collaborate with peers, automate repetitive operations, and improve customer experience. Organize all of your support requests in one place, route them to the right agents, personalize support creation forms, collaborate with your peers, and boost agent efficiency. BoldDesk helps agents enhance productivity and respond to support queries more quickly, which keeps things moving. Create a business-specific operation workflow using no-code automation to perform recurring manual operations at each level of the ticket life cycle. SLAs allow you to specify the response and resolution times for tickets automatically. Convert all incoming customer service emails to tickets and respond by email. To see a subset of tickets, use advanced filters. Filtered views can be saved and shared with a complete organization or a specific group. With commonly used saved answer templates, you can respond to tickets quickly. Agents can keep track of how long

Pricing of Marg ERP-Pharmaceutical Industry Software

Pricing plans

Introduce pricing plans

Simple, transparent pricing that grows with you. Try any plan free for 30 days.

Standard (Agent Based)

USD 10.00 //User/Month

USD0.00

Perfect for your business requirements and platform usage.

BOOK A DEMO
WHAT YOU WILL GET
  • Email ticketing
  • Knowledge base
  • Ticket auto assignment
  • Custom ticket fields
  • SLA management
  • Custom views
  • Canned response
  • Custom domain
  • REST API & Webhooks
  • Email ticketing
  • Knowledge base
  • Ticket auto assignment
  • Custom ticket fields
  • SLA management
  • Custom views
  • Canned response
  • Custom domain
  • REST API & Webhooks

Growth (Agent Based)

USD 20.00 //User/Month

USD0.00

Perfect for your business requirements and platform usage.

BOOK A DEMO
WHAT YOU WILL GET
  • Includes features of Starter plan
  • plus
  • Ticket event and time trigger rules
  • CSAT surveys
  • Internal knowledge base
  • SLA notification
  • Custom status and roles
  • Custom email templates
  • Custom contact fields
  • Single sign-on (OAuth and OpenID)
  • Web Widgets & Web Forms
  • Includes features of Starter plan
  • plus
  • Ticket event and time trigger rules
  • CSAT surveys
  • Internal knowledge base
  • SLA notification
  • Custom status and roles
  • Custom email templates
  • Custom contact fields
  • Single sign-on (OAuth and OpenID)
  • Web Widget

Enterprise (Agent Based)

USD 40.00 //User/Month

USD0.00

Perfect for your business requirements and platform usage.

BOOK A DEMO
WHAT YOU WILL GET
  • Includes features of Growth plan
  • plus
  • Multi-brand help desk
  • Multi-brand knowledge base
  • Ticket Approvals (New)
  • Activity/Task Management (New)
  • Knowledge base specific to a contact group
  • Add contacts to multiple contact groups
  • Brand specific custom email templates
  • Includes features of Growth plan
  • plus
  • Multi-brand help desk
  • Multi-brand knowledge base
  • Ticket Approvals (New)
  • Activity/Task Management (New)
  • Knowledge base specific to a contact group
  • Add contacts to multiple contact groups
  • Brand specif

Standard (Unlimited Agents)

USD 249.00 //Month

USD0.00

Perfect for your business requirements and platform usage.

BOOK A DEMO
WHAT YOU WILL GET
  • Unlimited Agents
  • Unlimited Articles
  • 12
  • 000 Tickets / Year
  • Unlimited End-users
  • Email ticketing
  • Knowledge base
  • Ticket auto assignment
  • Custom ticket fields
  • SLA management
  • Custom views
  • Canned response
  • Custom domain
  • REST API & Webhooks
  • Unlimited Agents
  • Unlimited Articles
  • 12
  • 000 Tickets / Year
  • Unlimited End-users
  • Email ticketing
  • Knowledge base
  • Ticket auto assignment
  • Custom ticket fields
  • SLA management
  • Custom views
  • Canned response
  • Custom domain
  • REST API & Webhooks

Pro (Unlimited Agents)

USD 624.00 //Month

USD0.00

Perfect for your business requirements and platform usage.

BOOK A DEMO
WHAT YOU WILL GET
  • Unlimited Agents
  • Unlimited Articles
  • 2
  • 500 Tickets / Month
  • Unlimited End-users
  • Includes features of Standard plan
  • plus
  • Ticket event and time trigger rules
  • CSAT surveys
  • Internal knowledge base
  • SLA notification
  • Custom status and roles
  • Custom email templates
  • Custom contact fields
  • Single sign-on (OAuth and OpenID)
  • Web Widgets & Web Forms
  • Unlimited Agents
  • Unlimited Articles
  • 2
  • 500 Tickets / Month
  • Unlimited End-users
  • Includes features of Standard plan
  • plus
  • Ticket event and time trigger rules
  • CSAT surv

Business (Unlimited Agents)

USD 1.00 //Month

USD0.00

Perfect for your business requirements and platform usage.

BOOK A DEMO
WHAT YOU WILL GET
  • Unlimited Agents
  • Unlimited Articles
  • 120
  • 000 Tickets / Year
  • Unlimited End-users
  • Includes features of Pro plan
  • plus
  • Multi-brand help desk
  • Multi-brand knowledge base
  • Ticket Approvals (New)
  • Activity/Task Management (New)
  • Knowledge base specific to a contact group
  • Add contacts to multiple contact groups
  • Brand specific custom email templates
  • Unlimited Agents
  • Unlimited Articles
  • 120
  • 000 Tickets / Year
  • Unlimited End-users
  • Includes features of Pro plan
  • plus
  • Multi-brand help desk
  • Multi-brand knowledge ba

Key Specification

Other Categories:
Deployment: Cloud Hosted
Customer Support: Online (Ticket)
Customization: No
Languages Support: English

Who uses BoldDesk

SMEs
SMEs
Enterprises
Enterprises

Company Details

  • Company Name: BoldDesk
  • Headquarter: Morrisville,

BoldDesk Description

Key Features & Specifications

  • Incident Management
  • Social Media Integration
  • Multi-Channel Communication
  • Macros (Templated Responses)
  • Customizable Branding
  • Ticket Management
  • Surveys & Feedback
  • Known Issue Management
  • Knowledge Base
  • Contract (SLA Management)
  • Community Forums
  • Automated Routing
  • Alerts (Escalation)
  • Self Service Portal
  • Live Chat
  • Document Storage

BoldDesk Video

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User Reviews

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Frequently asked questions

Everything you need to know about discovering, comparing, and choosing the right AI software for your business.

BoldDesk has 6 plans,

  • Standard (Agent Based) USD 10.00 /User/Month
  • Growth (Agent Based) USD 20.00 /User/Month
  • Enterprise (Agent Based) USD 40.00 /User/Month
  • Standard (Unlimited Agents) USD 249.00 /Month
  • Pro (Unlimited Agents) USD 624.00 /Month
  • Business (Unlimited Agents) USD 1.00 /Month

BoldDesk is the Help Desk Software used for the below functionalities.

Top 5 BoldDesk features

  • Incident Management
  • Social Media Integration
  • Multi-Channel Communication
  • Macros (Templated Responses)
  • Customizable Branding

BoldDesk provides Online (Ticket) support.

BoldDesk is allowed 0 Days Free Trial.

BoldDesk provides Help Guides,Video Guides,Blogs for the software training.

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