Marg Bill.com

I only used their service to pay our company office lease for a few months. Nothing really special.

Support and the way they treat their customers.

First of all, it's super hard to contact their support I submitted 3 tickets and it took 3 days to finally get someone to respond.

We are leasing the office space from the company that was using Bill.com to accept payments for their bills, therefore we were forced to use bill.com to pay our monthly office rent. Everything was ok... Then the company we paid for the rent switched to using Xero since it doesn't really make sent to pay ridiculous amounts for bill.com.

Anyway... for us, it was even better because now we didn't need to pay bill.com subscription fees to just pay for the rent (simple ACH. So we went ahead and canceled our subscription with bill.com in August.

A few months later (in October I noticed that they were still charging our credit card and as I mentioned above it took 3 days to get someone to finally respond to our support tickets.

What I asked for was simply refund the last 3 charges (Oct, Sept, Aug and close our account simply because their system failed to cancel it in the first attempt. Simple right? Nope, not with Bill.com

They had someone to call me and tried to explain that they didn't see my first request to cancel and if I didn't use their service since August it was my problem and that evidence that I didn't even log in to their service for 3 months is not enough for them to refund.

So my advice to you, if you ever thought to use bill.com for your business, please stay away. There are tons of great innovative companies on planet Earth who would love to do a business with you and will value you as a customer!

Stay away, awful support and they totally don't value your business as a customer!

paying office rent

Getting paid - but it is torture through this system

ZERO customer service. They have been unable to verify my account for over 2 weeks which makes ZERO sense. My main client can't pay me the very large sum of money they owe because Bill.com can't verify my bank. Then there is no option to call them. They claim chat is availabale during business hours but I am trying to chat with them now and the option is not available. Their email support takes days with no resolutions. It's truly embarrassing how bad it is and yet they still have so much traction with small businesses.

Look at Paypal or Zelle or just use your accounting software for invoicing. Frankly at the rate Bill.com works - paper checks are faster and more efficient.

I am switching to Zelle or Paypal or ANY other system for payment. If it worked and Customer Service could resolve issues, then in theory, this would be great. I have zero issues with Paypal or Zelle - both of which are free. Bill.com tries to charge me for adding my clients. This is absurd. There should be no fee to receive funds. Only if you a syncing to accounting software and using it as your primary Billing service.

It is mostly easy to use (some sections require a bit to play with to get a hang of it and parcel the information

The following vague explanation for our account being deactivated:

Thank you for your interest in Bill.com. During a recent review of your account it was determined thatBill.com can no longer offer services to [edited out name of company].

Our service is subject to a number of requirements from our processing banks and they prohibit us from processing payments for businesses in certain industries.

The Bill.com account for [edited out name of company] has been deactivated and canceled. You will not be charged for any subscription fees for the current period.

Thank you,

Operations Department"

Also, their customer number is an endless automated menu (just repeats itself: 650.353.3301

They dont want to deal with anyone over the phone, even on hwy they deactivated the account.

Implement a phone customer support number.

We received 2 payments in the first cycle. Then they cancelled our account.

They charged us $200.98 for a month use on 6/24/2019 and deactivated our account on 6/25/2019.

What do you like best?

What do you dislike?

The idea of having all vendors/customers manage their billing in one central locatin is great, their executing is beyond terrible.

As a vendor, you can't actually manage your settings for all customers. In fact, you can't manage much at all. You still have to ask each customer to update your remittance address, your bank account info, and pretty much everything else. Using this service ends up being completely useless since you still have to manage each client individually.

On top of that, EVERY interaction with their support team has resulted in them giving me incorrect information and being generally not helpful. All they do is copy stuff from their help docs into emails, even if it has nothing to do with what I'm asking.

Finally, their user experience online is bad. The settings are confusing, with many of the same settings under different headings. Also, there just aren't very many settings you can actually change. They are supposed to automate our Accounts Receivables, but instead they just created more work.

This company is truly terrible.

Just don't waste your time with Bill.com. The product is not even close to good and their support team is slow and not helpful.

Absolutely none! It doesn't help at all, just introduces more headaches.