Marg Avaya Aura
Marg ERP 9+
4.1
Write Review
Pricing of Marg ERP-Pharmaceutical Industry Software
Pricing plans
Introduce pricing plans
Simple, transparent pricing that grows with you. Try any plan free for 30 days.
Avaya Aura
USD 0.00 /
USD0.00
Perfect for your business requirements and platform usage.
BOOK A DEMO- Global Experience
- Innovation and Investment
- Open Ecosystem
- Breadth of Portfolio
- Global Experience
- Innovation and Investment
- Open Ecosystem
- Breadth of Portfolio
Key Specification
| Other Categories: | |
|---|---|
| Deployment: | Cloud Hosted |
| Customer Support: | Online (Ticket) |
| Customization: | No |
| Languages Support: | English |
Who uses Avaya Aura
Company Details
- Company Name: Avaya Aura
- Headquarter: Santa Clara, California United States
Avaya Aura Description
Avaya Aura Video
Alternative
More Alternative
Freshdesk Contact Center (Formerly Freshcaller)
Elevate care with fast and easy conversations
Keka HR Payroll Platform Screenshots
User Reviews
WRITE A REVIEW
What do you like best?
Once you know what you are doing it is pretty simple but figuring out things on your own is quite difficult. Being able to move my extension to what ever phone I am at is easy. Transferring all calls to your cell if you are to be out of the office is a nice feature.
What do you dislike?
not being able to download the soft console on everyone's computer is a little annoying and being told that we have to purchase more things to be able to have that function is crazy. Having less screens to have to go through to make things live.
What problems are you solving with the product? What benefits have you realized?
its been a benefit being able to see where the calls were coming from and helps better direct people.
What do you like best?
Ability to have everything at my fingertips
What do you dislike?
The inconsistency of the program and the fact that it crashes a lot and requires that I log out and restart.
Recommendations to others considering the product:
I think it has the capabilities that we were seeking, but it is difficult with the amount of users we have and the lack of training that we had.
What problems are you solving with the product? What benefits have you realized?
We are able to do internal and external transfers. We now have the ability to have most of our resources at our fingertips instead of using multiple interfaces. The system is pretty easy to use which is nice for those that are less tech savvy.
What do you like best?
Global brand with support to back it up you investment
Avaya will sell this as parts and pieces so you can get what you need and build as you go.
ACD can leverage agent skills and advanced program to route calls
Universal queue can help keep channels in a single interface
Scalable to 90,000 seats
What do you dislike?
Licensing costs
Maintenance isn't the best
Desktop UI aged and complicated
No integrated CRM such as SFA
Reporting is often lacking
Recommendations to others considering the product:
Avaya is the number 1 Contact center software for a long time
Cisco has a very good product too and is winning over long time Avaya systems.
This should continue to push both solutions to be better and create exceptional Contact centers in the future.
What problems are you solving with the product? What benefits have you realized?
Scalable contact center software to allow call center agents to interact with clients on a daily basis.
What do you like best?
The quality of the system is good and there are little complaints about it.
What do you dislike?
I find the reporting and monitoring available through the web console limited. The implementation on site does not provide agents with a monitor to see the queues and what volume looks beyond the call they are on.
Recommendations to others considering the product:
Look for cloud options. If you are running a contact center and want to empower your agents then make sure they can see queues and what is going on around them.
What problems are you solving with the product? What benefits have you realized?
Call routing is the primary use. Recording and monitoring are secondary uses.
What do you like best?
Our new phone system is better than the old one. I also like the call functions for the phone.
What do you dislike?
Wifi goes out intermittently. I also don't like when signing on the phone to check you voicemail you have to do A, B, C, and D before you can get you messages. I press the voicemail to get my messages. Why is receiving my messages the second option?
What problems are you solving with the product? What benefits have you realized?
Like I said the phones work a bit better.
Keka HR Payroll Platform Key Clients
Frequently asked questions
Everything you need to know about discovering, comparing, and choosing the right AI software for your business.
Avaya Aura has 1 plans,
- Avaya Aura USD 0.00
Avaya Aura provides Online (Ticket) support.
Avaya Aura is not allowing Free Trial.
Avaya Aura provides Help Guides,Blogs,Video Guides for the software training.
Need Help Selecting
the Right AI Solution?
Speak with our team for tailored recommendations and insights to accelerate your AI adoption.
