Marg Auth0

The customer service yesterday was so awful I'm having trouble getting past the typos in the code library and the period of time for which the logins were actually functioning.

Hard to pick which I dislike the most... I'll just say the full lineup of dismissive turds (including Eugenio, who e-mailed three times and then was mysteriously "traveling" yet checking my profile on LinkedIn while his chief of staff e-mailed me) who asked for my time on multiple phone calls, for free, after I fixed the issue myself with brute force. I've cancelled my subscription. Please think twice before having to deal with customer service this bad.

Recommendations to others considering the product:

What problems are you solving with the product? What benefits have you realized?

The customer service yesterday was so awful I'm having trouble getting past the typos in the code library and the period of time for which the logins were actually functioning.

Hard to pick which I dislike the most... I'll just say the full lineup of dismissive turds (including Eugenio, who e-mailed three times and then was mysteriously "traveling" yet checking my profile on LinkedIn while his chief of staff e-mailed me who asked for my time on multiple phone calls, for free, after I fixed the issue myself with brute force. I've cancelled my subscription. Please think twice before having to deal with customer service this bad.

Awful customer service all the way to the top. Stay away.

None, actually. Stay away.

Auth0 seemed like a great option for us as we were a relatively small engineering team that didn't want to build identity resolution internally. We did shop around and it looked like Auth0 was a good choice for us to grow into. It did for the most part deliver on our needs for a couple of years.

Their tiering for pricing is very much not aligned with a small-medium sized growing company. No options for bolt ons of needed functionality but without the need for volumes that their enterprise tier is priced for.

In particular, all we wanted was to give our users another option for multifactor authentication (i.e. SMS or email). The software let us do that, but there was a cryptic message that upon reading closer does say you're not supposed to turn that on unless you're enterprise.

What is this? some kind of honey trap? I understand free trials, bolt ons, etc. But particularly for a feature that could have security implications, should you really let your customers wander into using something that you will yank from them?

Trying to work with them to turn this off with as little disruption to our customers as possible has also been full of surprising frustration. The data is in their database about which of our customers use the functionality we want to turn off. However, apparently there's no way they can help us to access that.

It's not data that is exposed in the user export, rather only in the user interface that we're expected to write our own script to 'scrape' user by user.

That's just the technical side of frustration.

The communications from business development managers and account managers has been rude and unhelpful.

I get the 'you get what you pay for argument', maybe our contract isn't that valuable to them, but there's no way I'd recommend paying the enterprise value if this is the type of organization we would be working with.

Recommendations to others considering the product:

What problems are you solving with the product? What benefits have you realized?