Marg AdEspresso

Nothing, it is a complete waste of money and after looking there are far better platforms out there who actually care about their customers and answer support questions.

If it was possible I would upload an image of the support question and the time length in which I have received zero response. People would be much better off using a different platform than Adespresso

Signed up for 1 yr and its the worst thing I have ever done. They NEVER reply to support questions and therefor unable to use Adespresso fully.

Not only that but they don`t practice what they know to be both the correct and professional way to respond to facebook comments.

They have a post hear that they say how companies should deal with comments, good or bad https://adespresso.com/blog/importance-responding-quickly-customers-social-media/

yet when I commented on a FB post they have just blocked me from commenting even though I am a paying customer.

Recommendations to others considering the product:

What problems are you solving with the product? What benefits have you realized?

Poor performance all around to be honest, some good results, however poor taste left after the ethics shown by this organisation, and their treatment towards small business.

Customer Service was terrible, We signed up for a 12 month agreement at a discounted rate, however we found a better platform towards the end of the term, so we stopped all of our campaigns. Next thing we know, that have billed us for a 2nd year subscription which we did not agree, or sign up to, nor did Adespresso/Hootsuite contact us to gain feedback before rolling the 2nd year on. The handling of this by customer service, and the refusal to refund this payment has been appalling, so basically we did not use the platform for 1 day of the 2nd year subscription, however they feel they have the right to bill us for a 12 month subscription. Appalling ethics for a HootSuite business.

Recommendations to others considering the product:

What problems are you solving with the product? What benefits have you realized?

They could be so good ! Computing power is amazing, I am a geek and their actual software is great

Customer Service/ Support Wait Times - took 1 month to actually get a simple answer. I asked for a month credit (literally $20 worth). They said nope, no way. I was a paying and loyal customer for over 3 years. How it makes sense to lose a customer paying $600 a year to make up for their error of 1 month wait is beyond me. They pretty much gave me the finger and told me they wouldn't do it. Even that took 2 weeks to respond to! If you have a problem - you are on your own - don't count on support to ever help - and if definitely don't count on them making it right or caring about their customers.

Recommendations to others considering the product:

What problems are you solving with the product? What benefits have you realized?

The dashboards look cool and would have been helpful if they had imported existing campaigns properly.

The long list goes on but here are my top few issues.

1 - Slowest creation of new campaigns ever once you submit it to FB to start (So if you need to change something or add more ads you can't until it posts sometimes hours later)

2 - Can't create new ads once a campaign is set up. (Have to clone existing ad limiting your ad options)

3 - Can't create new ad sets once a campaign is set up. (Have to clone existing ad sets limiting your ad options)

4 - Can't use their super cool matrix ad builder (only once when setting up your first ad) the matrix build multiple ad variations fast by multiplying headlines, photos and descriptions you ads to make a lot of ads all at once.

5 - Support seems incapable of understanding your issues and calks it all up to it just is how it is.

6 - All the best dashboards are at the campaign level and not at the account level

7 - If a another agency has used their tool you can't use it with that client until you go through some process with Ad Espresso to get them to clear it for you.

8 - If you buy their yearly subscription and have tried to work through your issues with support they still will not refund anything period after 30 days. I was working on issues with them for months. But some how it is all my fault so I must pay for a product I can't use.

9 - Only after tying to cancel do they claim any of your support tickets will were added to future software updates of the company. But since I don't get paid to find their bugs I could care less.

Recommendations to others considering the product:

What problems are you solving with the product? What benefits have you realized?

I never had a chance to demo the software.

When I complained that they had charged my card for $ 692 there answer was see our terms. Luckily PayPal helped me get my money back.

What problems are you solving with the product? What benefits have you realized?